Bilingual Customer Support Specialist - Overnights

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With a workforce of over 9,800 employees spread across 14 locations, Uline prides itself on its reputation for speedy, friendly, and customer-focused service. Headquartered with a California branch located at 4810 South Hellman Avenue, Ontario, CA, the company values stability and success, maintaining a drug-free workplace and an inclusive environment supporting equal employment opportunities for veterans and individuals with disabilities.

The role of Bilingual Customer Support Specialist (Overnights) at Uline offers a unique opportunity to be part of a dynamic team committed to delivering legendary customer service. This full-time position operates overnight from Friday to Tuesday, from 9 PM to 5:30 AM, with an extensive training period during daytime hours, approximately six to seven months long, held Monday to Friday from 8:30 AM to 5 PM. Candidates in this role will be compensated with pay ranging from $30 to $35 per hour, including a $4 shift differential for overnight hours, and there is substantial potential for career growth and increased earnings.

As a Customer Support Specialist, you will be utilizing world-class technology to process customer orders, make product recommendations, and manage account inquiries efficiently. Your expertise will expand to become a product and solutions expert, enabling you to expertly answer questions about Uline’s diverse product range, pricing, and shipping options with confidence and accuracy. Building strong business relationships with customers will be a core part of your daily duties, interfacing through phone, email, and chat to ensure excellent service.

Understanding customer needs is central to this role, as you will recommend the best-fitting solutions from Uline’s extensive catalog. You will also guide customers through navigating the company’s website and online ordering system, enhancing their experience and satisfaction. The company's emphasis on teamwork is reflected in a collaborative work environment with regular team events, peer mentoring, and opportunities for professional development.

This position is ideal for individuals who are bilingual in English and Spanish, fluent in both verbal and written communication. While prior customer service experience is a plus, the company welcomes eager learners and provides comprehensive training to help newcomers flourish. Uline’s mission to provide in-depth training helps employees sharpen communication and problem-solving skills, allowing them to develop their careers in a professional setting.

In summary, working as a Bilingual Customer Support Specialist at Uline not only offers financial benefits but also a supportive and enriching work environment. The role provides a platform to grow your career with a stable and successful company committed to employee development and excellence in customer service.