Bilingual Customer Support Specialist - Overnights

Uline is a family-owned company that stands as North America’s leading distributor of shipping, industrial, and packaging materials. With a workforce of over 9,800 employees spread across 14 strategic locations, Uline has established a reputation for reliability, exceptional customer service, and comprehensive product offerings. The company fosters a stable and successful work environment built on strong teamwork and continuous development. Recognized for its commitment to excellence, Uline operates as a drug-free workplace and prioritizes workplace safety and employee well-being. The company offers full-time positions on-site with a strong emphasis on employee growth and career opportunities within a professional and collaborative setting.

The Bilingual Customer Support Specialist - Overnights role based in Uline's California Branch in Ontario, CA, is a dynamic position designed for individuals passionate about delivering exceptional customer service. The position offers competitive pay ranging from $30 to $35 per hour, supplemented by a $4 shift differential, and significant growth and earning potential. This full-time opportunity is scheduled from Friday to Tuesday, 9 PM to 5:30 AM, with an initial training period conducted during day shifts, Monday through Friday from 8:30 AM to 5 PM, lasting approximately six to seven months.

As a Bilingual Customer Support Specialist at Uline, you will play a crucial role in upholding the company’s legendary service standards. You will interact daily with customers, helping process orders, addressing inquiries, and providing expert knowledge on products, pricing, and shipping solutions. Uline equips its specialists with world-class technology to offer prompt and accurate assistance. This role requires fluency in both English and Spanish, enabling seamless communication with a diverse customer base via phone, email, and chat. The position fosters strong relationship-building skills, problem-solving capabilities, and a comprehensive understanding of customer needs to recommend the most suitable Uline solutions.

The role is not only about assisting customers but also about professional development; Uline offers in-depth training that hones communication and problem-solving skills, one-on-one mentorship, and opportunities for career advancement within a supportive team culture. Employees benefit from regular team events fostering collaboration, ensuring that the work atmosphere is engaging and rewarding. This position is ideal for individuals eager to learn, grow, and thrive in a stable, well-established company that values its employees and invests in their future.