Bilingual Customer Support Specialist - Overnights

Uline is a well-established, family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees located across 14 facilities, including a California branch situated at 4810 South Hellman Avenue, Ontario, CA, Uline is a business noted for its stability, success, and commitment to delivering exceptional products and services. The organization operates with a company culture that values employee development, collaboration, and a drug-free workplace environment, requiring all new hires to complete a pre-employment hair follicle drug screening. Uline prides itself on fostering a supportive work environment that promotes professional growth and continuous education. They emphasize a professional atmosphere with clean, modern facilities conducive to employee wellness, including a first-class fitness center and nearby walking paths.

This Uline job opening is for a Full-Time Bilingual Customer Support Specialist working overnight shifts from Friday to Tuesday, 9 PM to 5:30 AM. Training takes place during the daytime hours, Monday to Friday, from 8:30 AM to 5 PM for approximately 6 to 7 months, providing comprehensive instruction to ensure readiness for the overnight role. This position offers an attractive hourly pay range from $30 to $35, which includes a $4 shift differential, and significant growth and earning potential within the company.

The role involves providing exceptional customer service aligned with Uline’s legendary standards. The Bilingual Customer Support Specialist acts as a vital link between the company and its customers, addressing inquiries about orders, product recommendations, and account issues by utilizing world-class technology. Fluency in both English and Spanish—both verbal and written—is essential to effectively communicate with a diverse customer base. Employees in this role become experts regarding Uline products, pricing, and shipping, enabling them to confidently answer customer questions and guide them through Uline’s website and online ordering system.

In addition to managing direct customer interaction over phone, email, and chat, this position is designed to develop employees professionally, offering ongoing peer mentoring opportunities and a collaborative team environment enriched with regular team-building events. Uline’s commitment to learning and development is reflected in its in-depth training programs that sharpen communication and problem-solving skills while fostering meaningful business relationships. This role is ideal for candidates who value a fast-paced, customer-focused environment and have a desire to build a career in customer service with space for advancement.