BILINGUAL -Customer Service Surge Representative - Work From Home:MUST LIVE IN SAN ANTONIO, TX

SMI is a highly respected technology company specializing in providing advanced solutions tailored for complex human service operations. Established as a family-owned and operated business for over 54 years, SMI has built a reputation for innovation, client focus, and technical excellence. The company operates across multiple states with a dedicated team of over 650 employees throughout the United States. SMI prides itself on fostering a corporate culture rooted in teamwork, dedication, empowerment, and a balanced approach to work-life integration. It offers a supportive environment that encourages career growth and recognizes employee achievements, all while providing competitive compensation and comprehensive benefits. SMI's commitment to quality and customer satisfaction has positioned it as a leader in its competitive industry, where continuous innovation is a priority. The values of family and mutual support are central to the company's ethos, creating a workplace where employees and clients alike are treated as extended family members.

The position available is that of a Bilingual Customer Service Surge Representative, offering a full-time work-from-home opportunity based in San Antonio, TX. This role is essential in handling intricate inquiries related to child support services, working with custodial and non-custodial parents, legal representatives, and state officials. The successful candidate will be responsible for responding to inbound calls and chats during a project-specific surge period. The job involves navigating complex regulations such as Federal Title IV-D and State privacy laws and adhering strictly to company policies and standard operating procedures. The role requires exceptional communication skills in both English and Spanish, with an emphasis on providing outstanding customer service and maintaining confidentiality at all times. This position necessitates the ability to work independently and collaboratively within a dynamic, fast-paced environment, managing detailed case research, financial assessments, legal enforcement clarifications, and data documentation. The job pays an hourly rate of $20.00 and includes numerous perks such as paid training, equipment provision, a set Monday through Friday schedule, and access to career growth opportunities. SMI values its employees and creates an exciting, fun, and supportive virtual work environment where coworkers feel like family.