Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams is a leading paints and coatings company dedicated to inspiring and improving the world by coloring and protecting what matters. With a long-standing reputation built on quality products and excellent customer service, Sherwin-Williams operates retail stores and wholesale branches across various locations. The company applies innovative solutions and advanced coatings technology to make spaces brighter and more durable, serving both wholesale and retail customers with a comprehensive portfolio of products. Sherwin-Williams prides itself on a culture that supports stability, growth, and opportunity for its employees, offering rewards, benefits, and career development pathways that enhance personal and professional well-being. The firm is also committed to inclusivity, diversity, and equal employment opportunity, reflecting its values in every area of operation.

The role of Customer Service Specialist at Sherwin-Williams is a vital position focused on delivering outstanding customer service and achieving sales goals within a retail environment. This part-time role, requiring approximately 24 hours per week at Store #1068 located at 16510 W Cactus Rd., Surprise, AZ 85388, involves close interaction with customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions to meet those needs. Specialists are expected to maintain a high level of product knowledge and stay current on product features. The role demands attentiveness to customer concerns, prompt resolution of issues, and ensuring a satisfying shopping experience that fosters customer loyalty.

In this capacity, the Customer Service Specialist undertakes various responsibilities including assisting customers both in person and over the phone, processing sales transactions accurately, tinting and mixing products to customer specifications, maintaining store appearance, managing inventory control procedures, and supporting sales targets on a monthly, quarterly, and yearly basis. The position requires physical ability to retrieve and handle product materials, including lifting weights up to 70 pounds occasionally. A valid, unrestricted driver's license is necessary as the role may involve loading/unloading delivery trucks and assisting with deliveries.

Sherwin-Williams offers a comprehensive benefits program designed to support employees' health, well-being, and financial security. This includes access to a variety of health plans, retirement savings options, wellness programs, and career development opportunities. Through a structured hiring process involving online application, digital video interview, and in-store interview, Sherwin-Williams ensures a great fit for both the candidate and the company. The company values integrity in hiring practices and adheres strictly to laws protecting applicants against discrimination, including the consideration of candidates with arrest or conviction records under applicable laws.

By joining Sherwin-Williams as a Customer Service Specialist, employees contribute directly to the company’s mission to provide exceptional service, build productive relationships with customers, and uphold Sherwin-Williams’ standards of quality and excellence. The role is an excellent opportunity for individuals who thrive in customer-centric environments and are passionate about retail sales, product knowledge, and customer satisfaction. Sherwin-Williams supports its employees with flexible work hours, a collaborative team environment, and pathways for future career advancement within the organization.