Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams is a global leader in the paint and coatings industry, committed to inspiring and improving the world by coloring and protecting what matters. With a rich history of innovation and quality, Sherwin-Williams provides a broad range of paints, coatings, and related solutions that enhance and protect homes, businesses, and infrastructure worldwide. Their mission centers on delivering superior products and exceptional customer service, supported by a dedicated workforce that drives their success. Sherwin-Williams stands out as a stable and growth-oriented company that values its employees and invests in their development and well-being.

The Customer Service Specialist role is an integral part of Sherwin-Williams' retail and wholesale operations. Based at Store #705681 in Staten Island, NY, this position is designed for individuals who are passionate about providing outstanding customer service while supporting the store’s sales goals. As a Customer Service Specialist, you will work closely with both wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend the best solutions to meet their requirements. This role requires a balance of customer interaction and operational tasks including processing sales transactions, maintaining product displays, and participating in inventory control.

In this position, ensuring maximum customer satisfaction is paramount. You will be responsible for promptly addressing any customer concerns and maintaining a high standard of product quality and store appearance. Staying informed about product features and advancements is key to effectively assisting customers and enhancing their buying experience. The position offers a dynamic work environment where teamwork, communication, and a proactive approach are essential for success. Employees are expected to contribute to the store’s sales performance by following and achieving monthly, quarterly, and yearly sales targets.

The Customer Service Specialist role at Sherwin-Williams is full-time and comes with a comprehensive benefits package. Benefits include medical, dental, and vision coverage along with Flexible Spending Accounts (FSAs), disability coverage, and retirement savings plans. Additional perks feature generous paid time off including personal leave, paid parental leave, medical leave, vacation, and holidays. Sherwin-Williams is committed to supporting their employees' physical, financial, and emotional well-being through these benefits.

Working in this role involves direct contact with customers, some of whom may be minors, and requires access to cash, electronic equipment, and store merchandise. Therefore, Sherwin-Williams conducts criminal history reviews to protect its operations, employees, and customers. The company is an Equal Employment Opportunity employer, ensuring fair treatment and opportunities for all qualified candidates regardless of race, gender, sexual orientation, disability, or other protected statuses.

Joining Sherwin-Williams means becoming part of a team dedicated to creating brighter, stronger spaces through innovative paint solutions. The company’s culture supports career growth by offering opportunities for skill development and internal advancement. The hiring process includes an online application, a digital video interview conducted through HireVue, and an in-store interview with the team. This structured process ensures that candidates are matched with roles where they can succeed and contribute meaningfully to the company’s goals.

Overall, this Customer Service Specialist position is ideal for individuals who enjoy working in a customer-focused environment, have an interest in paint and coatings products, and are motivated by achieving sales goals and providing exceptional service. Sherwin-Williams offers a supportive atmosphere where employees are recognized for their contributions and encouraged to grow professionally while enjoying competitive pay and benefits.