Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams is a globally recognized leader in the paints and coatings industry, known for its innovative products that bring vibrant colors and protective solutions to homes, businesses, and industrial applications throughout the world. Established over a century ago, Sherwin-Williams has built a reputation for quality, durability, and customer-centric service that reflects its commitment to enhancing and protecting what matters most in the places and spaces we live and work. As a company, Sherwin-Williams values its employees as the driving force behind its sustained growth, success, and momentum, offering an inclusive workplace culture that nurtures personal well-being, career development, and community connection.

Joining Sherwin-Williams as a Customer Service Specialist at Store #1678 in Rochester, NY, means becoming a crucial part of the frontline team dedicated to providing outstanding service to wholesale and retail customers. This role focuses on understanding customer needs, answering questions related to Sherwin-Williams products, recommending suitable solutions, and ensuring an exceptional customer experience from start to finish. Customer Service Specialists are instrumental in maintaining the high standards of store presentation, managing inventory, and achieving or exceeding monthly and annual sales goals. The position involves direct customer interactions, both in-person and over the phone, where rapport-building and trust are vital to fostering long-term relationships.

The role also encompasses a variety of responsibilities beyond customer interaction, including processing sales transactions, managing product tinting and mixing tailored to precise customer specifications, and maintaining store organization through stocking, cleaning, and display setup. With access to cash, electronic equipment, and sensitive customer data, this position emphasizes the importance of integrity, security, and adherence to company policies designed to protect customers, staff, and business operations. Sherwin-Williams ensures that all team members undergo appropriate background checks in compliance with legal and safety standards.

Sherwin-Williams offers a comprehensive benefits package to support its employees' health, financial security, and work-life balance. Eligible Customer Service Specialists gain access to medical, dental, and vision coverage, flexible spending accounts, disability plans, and retirement savings options. Additional benefits include paid personal, parental, medical, vacation, and holiday leave, reflecting the company’s commitment to employee wellness and family support.

The hiring process at Sherwin-Williams begins with an online application and includes a digital video interview, which candidates can complete at their convenience, followed by an in-store interview with the hiring team. This systematic approach ensures the selection of qualified and dedicated individuals committed to upholding the company’s mission and values.

At Sherwin-Williams, the purpose is clear: to inspire and improve the world by coloring and protecting what truly matters. This purpose is brought to life through the dedication of its employees—who are supported and invested in through career growth opportunities, skills development, and a collaborative, inclusive environment. Whether you are interested in advancing within the company or contributing your energy to connect customers with the best solutions, Sherwin-Williams provides the platform to create your possible and achieve great results.