Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams is a global leader in the paint and coatings industry, dedicated to inspiring and improving the world by coloring and protecting what matters. Founded over 150 years ago, Sherwin-Williams has earned a distinguished reputation for its innovative products and commitment to quality. With a broad portfolio that includes paints, coatings, and various specialty products, Sherwin-Williams serves a variety of markets including residential, commercial, industrial, and automotive sectors. The company prides itself on its stability, growth, and momentum, providing opportunities for its employees to develop careers in a supportive and inclusive environment. Sherwin-Williams places a strong emphasis on employee well-being, offering a comprehensive range of benefits that promote health, career development, and community connection. This role is located at Store #707505, situated at 2772 N Henderson Ave, Dallas, TX 75206, and is directly aligned with Sherwin-Williams' mission to provide excellent customer service and innovative solutions to its customers.

The position of Customer Service Specialist at Sherwin-Williams is a vital role focused on meeting the needs of both wholesale and retail customers. As a Customer Service Specialist, you will be responsible for engaging with customers to understand their specific requirements, answer inquiries about Sherwin-Williams' extensive product offerings, and recommend appropriate solutions tailored to their projects. This role demands a proactive approach to ensure customer satisfaction, resolve concerns efficiently, and consistently meet the store's sales objectives. You will be working closely with product features and maintaining high-quality visual standards for both products and the store environment.

Your duties will include assisting customers in-person and over the phone, processing sales transactions, maintaining product inventory, tinting and mixing paint products based on customer specifications, managing inventory control procedures, and setting up attractive product displays. You will also assist with store operations such as loading and unloading delivery trucks, making occasional deliveries, and maintaining clean store equipment. The role requires working in a dynamic retail atmosphere, contributing to sales goals, and fostering productive, trust-based relationships with customers to drive long-term engagement.

Sherwin-Williams is committed to fostering a safe and secure workplace, necessitating a review of criminal history for prospective hires to protect its customers, employees, and overall business. This position requires adherence to company policies, working scheduled hours including evenings and weekends, and the physical ability to handle products weighing up to 70 pounds. Fluency in both English and Spanish is essential to effectively communicate with a diverse customer base.

Joining Sherwin-Williams as a Customer Service Specialist offers a unique opportunity to be part of a respected company that values innovation, quality, and employee growth. The company offers competitive compensation, a supportive team environment, and pathways for professional advancement. This role is ideal for individuals passionate about customer service and sales, with an interest in paint and coatings products and the desire to grow within an industry-leading organization. Sherwin-Williams invests in its people with world-class benefits focused on life, career, and community, making it a rewarding place to build a career. This opportunity truly invites you to "Create Your Possible" and become part of a thriving community dedicated to making the world a more vibrant and protected place.