Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.83
Benefits
Health Insurance
Retirement Plan
Paid Time Off
employee discount
Career Development
flexible schedule
wellness programs
Job Description
Sherwin-Williams is a leading global manufacturer of paints, coatings, and related products, dedicated to inspiring and improving the world through the application of color and protective solutions. With a rich history of innovation and a commitment to quality, Sherwin-Williams serves both wholesale and retail customers across various markets, including residential, commercial, industrial, and automotive sectors. The company emphasizes a culture of support, stability, and growth for its employees, providing a dynamic and inclusive work environment. Sherwin-Williams is renowned for its dedication to employee well-being, career development opportunities, and community involvement, making it an employer of choice in the industry.
The role of a Customer Service Specialist at Sherwin-Williams is crucial in bridging the gap between customers and the company's extensive range of products. These specialists work closely with wholesale and retail clients to assess their needs, offer expert advice, and recommend the most suitable products to meet their requirements. Customer Service Specialists are responsible for delivering exceptional sales service, addressing customer inquiries promptly, and resolving any concerns to ensure the highest level of client satisfaction. This position requires keeping up-to-date with product features and maintaining the visual and quality standards of the store and products, which is vital for enhancing the customer experience and supporting the brand's reputation.
In addition to customer interaction, the role involves managing sales transactions accurately, achieving sales goals consistently, and maintaining detailed records such as work order files and product formulas. Specialists also handle inventory tasks including pulling products from shelves or warehouses, tinting and mixing products according to customer specifications, stocking shelves, setting up displays, and ensuring the store environment is clean and organized. The position may also involve assisting with deliveries and managing store equipment.
Sherwin-Williams values the safety and security of its customers, employees, and stakeholders. As such, the company conducts thorough background checks to protect its business operations and maintain a trustworthy workplace. Working as a Customer Service Specialist offers a unique opportunity for individuals passionate about customer service and sales to grow professionally in a supportive and innovative company environment. Sherwin-Williams also provides a comprehensive benefits package designed to promote health, financial security, and work-life balance, reinforcing the company’s commitment to its employees’ overall well-being.
The application process includes an initial online application, a digital video interview to assess behavioral competencies, and an in-store interview to meet the team and explore the role further. This structured process ensures candidates are well-prepared and aligned with Sherwin-Williams’ values and standards. Overall, this role offers career growth, competitive compensation, and the chance to be part of a company dedicated to quality, innovation, and community impact.
The role of a Customer Service Specialist at Sherwin-Williams is crucial in bridging the gap between customers and the company's extensive range of products. These specialists work closely with wholesale and retail clients to assess their needs, offer expert advice, and recommend the most suitable products to meet their requirements. Customer Service Specialists are responsible for delivering exceptional sales service, addressing customer inquiries promptly, and resolving any concerns to ensure the highest level of client satisfaction. This position requires keeping up-to-date with product features and maintaining the visual and quality standards of the store and products, which is vital for enhancing the customer experience and supporting the brand's reputation.
In addition to customer interaction, the role involves managing sales transactions accurately, achieving sales goals consistently, and maintaining detailed records such as work order files and product formulas. Specialists also handle inventory tasks including pulling products from shelves or warehouses, tinting and mixing products according to customer specifications, stocking shelves, setting up displays, and ensuring the store environment is clean and organized. The position may also involve assisting with deliveries and managing store equipment.
Sherwin-Williams values the safety and security of its customers, employees, and stakeholders. As such, the company conducts thorough background checks to protect its business operations and maintain a trustworthy workplace. Working as a Customer Service Specialist offers a unique opportunity for individuals passionate about customer service and sales to grow professionally in a supportive and innovative company environment. Sherwin-Williams also provides a comprehensive benefits package designed to promote health, financial security, and work-life balance, reinforcing the company’s commitment to its employees’ overall well-being.
The application process includes an initial online application, a digital video interview to assess behavioral competencies, and an in-store interview to meet the team and explore the role further. This structured process ensures candidates are well-prepared and aligned with Sherwin-Williams’ values and standards. Overall, this role offers career growth, competitive compensation, and the chance to be part of a company dedicated to quality, innovation, and community impact.
Job Requirements
- Must be at least eighteen (18) years of age
- must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- must be able to read, write, comprehend, and communicate in English
- must be able to read, write, comprehend, and communicate in Spanish
- must have a valid, unrestricted driver’s license
- must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- if internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- if internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Job Qualifications
- Have at least a high school diploma or GED
- have at least one year of experience working in a delivery, retail, or customer service position
- have previous work experience selling paint and paint-related products
- have previous work experience operating tinting and mixing equipment
Job Duties
- Ensure high levels of customer satisfaction through excellent sales service
- assist customers in person and over the phone by determining needs and presenting appropriate products and services
- build productive trust relationships with wholesale and retail customers
- process sales transactions accurately and consistent with policies and procedures
- follow and achieve sales goals on a monthly, quarterly, and yearly basis
- maintain precise work order files and formulas
- pull appropriate products from the sales floor or warehouse
- tint and mix products, as needed, to customer specifications
- stock shelves and set up displays
- clean store equipment
- load/unload delivery trucks
- assist in making deliveries, as needed
- maintain in-stock and presentable condition assigned areas
- remain knowledgeable on products offered and discuss available options
- comply with inventory control procedures
- suggest ways to improve sales
Job Criteria
Experience
No experience required
Job Location
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