Bilingual Customer Service Specialist (Spanish)

Virginia Beach, VA, USA|Onsite

Job Overview

Compensation

Hourly

Exact $17.00

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Employee Discounts

Career development opportunities

flexible scheduling

wellness programs

Job Description

Sherwin-Williams is a leading global manufacturer and marketer of paints, coatings, and related products, with a strong presence in both retail and wholesale markets. Established with a mission to inspire and improve the world by coloring and protecting what matters, Sherwin-Williams provides innovative solutions that brighten and strengthen spaces around the world. The company operates through a network of stores, specialty wholesale branches, and various service terminals, offering a diverse range of products and services designed to meet the unique needs of professional contractors, homeowners, and businesses alike. Sherwin-Williams is committed to fostering a supportive and inclusive work environment where employees can grow and build fulfilling careers.

The Customer Service Specialist role at Sherwin-Williams Store #5236, located at 1727 Laskin Rd., Virginia Beach, VA 23454, is pivotal in delivering exceptional customer service while supporting the store's sales goals. As a Customer Service Specialist, you will work closely with both wholesale and retail customers, identifying their specific needs, answering product-related questions, and recommending appropriate solutions. Your role involves processing sales transactions, handling product tinting and mixing to meet customer specifications, and maintaining accurate work order files and formulas.

Beyond sales, the role requires managing inventory by stocking shelves, setting up displays, and ensuring that the assigned store areas remain presentable and well-stocked. Customer satisfaction is at the core of this position, requiring quick and effective resolution of any concerns that arise. The job also includes physical activities such as loading and unloading delivery trucks, assisting with deliveries, and cleaning store equipment, which demand the ability to lift and carry up to 70 pounds on occasion.

Sherwin-Williams places a strong emphasis on safety and integrity, requiring a criminal history review to safeguard customers, staff, and the community. In addition to day-to-day duties, the company supports its employees through a comprehensive benefits package designed to foster well-being, career growth, and work-life balance. This includes rewards, health coverage, retirement plans, and opportunities for skill development within an inclusive team environment.

Prospective candidates will undergo a structured hiring process, including an online application, a digital video interview, and an in-store interview with the Sherwin-Williams team. The company is an Equal Employment Opportunity employer, ensuring fair hiring practices without discrimination based on race, gender, age, or other protected statuses.

In summary, the Customer Service Specialist at Sherwin-Williams is an excellent opportunity for individuals passionate about customer service and sales within a stable and growth-oriented company. This role offers a chance to develop skills, contribute to the success of the store, and be part of a mission-driven organization dedicated to enhancing the quality and appearance of spaces worldwide. Competitive compensation and a supportive workplace culture await the right candidate ready to create their possible with Sherwin-Williams.

Job Requirements

Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Job Qualifications

Have at least a High School diploma or GED
Have at least one (1) year of experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint-related products
Have previous work experience operating tinting and mixing equipment

Job Duties

Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales