Job Overview
Compensation
Hourly
Exact $17.02
Benefits
Health Insurance
retirement plans
Paid Time Off
Employee Discounts
Flexible work schedules
Career development opportunities
Employee assistance program
Job Description
Sherwin-Williams is a leading company specializing in the manufacture, distribution, and sale of paints, coatings, and related products. With a strong commitment to enhancing the world through color and protection, Sherwin-Williams serves both wholesale and retail customers across a wide network of stores and specialty branches. The company invests significantly in the development and well-being of its employees, providing a stable and growth-oriented workplace that values diversity and inclusion. Sherwin-Williams takes pride in offering products that improve the aesthetic and functional qualities of homes, businesses, and public spaces, making it a trusted name in the coatings industry worldwide.
The role of a Customer Service Specialist at Sherwin-Williams is integral to maintaining the high standards of customer satisfaction and operational excellence the company is known for. This position involves working closely with both retail and wholesale customers to understand their specific needs and recommend the most suitable products and solutions. Customer Service Specialists act as the frontline representatives of Sherwin-Williams, offering expert advice on product features and helping customers make informed decisions. The role demands a proactive approach to resolving customer concerns promptly and effectively, ensuring a positive shopping experience that encourages repeat business.
In addition to personalized customer interaction, Customer Service Specialists are responsible for achieving sales goals aligned with the store’s objectives, thereby contributing directly to the company’s success. This includes processing sales transactions accurately, maintaining detailed work order files and formulas, and stocking shelves while setting up attractive product displays. Specialists also handle technical tasks such as tinting and mixing paint to customer specifications, demonstrating a solid understanding of product characteristics and mixing technology.
The position requires physical stamina to manage tasks like loading and unloading delivery trucks and maintaining inventory control, ensuring the store remains well-stocked and organized. Customer Service Specialists must stay current with the latest product developments and company policies, which enhances their ability to deliver knowledgeable service. Additionally, this role involves participation in store cleanliness and upkeep efforts, supporting a welcoming shopping environment.
Sherwin-Williams values safety, integrity, and community, and this is reflected in the comprehensive background checks conducted for all candidates to safeguard all stakeholders involved. The company also offers a well-rounded benefits package designed to support employees' health, financial security, and work-life balance. This includes opportunities for career development, learning, and advancement within the organization, making it an excellent choice for those seeking a meaningful and rewarding career in retail and customer service within a global company dedicated to quality and innovation.
The role of a Customer Service Specialist at Sherwin-Williams is integral to maintaining the high standards of customer satisfaction and operational excellence the company is known for. This position involves working closely with both retail and wholesale customers to understand their specific needs and recommend the most suitable products and solutions. Customer Service Specialists act as the frontline representatives of Sherwin-Williams, offering expert advice on product features and helping customers make informed decisions. The role demands a proactive approach to resolving customer concerns promptly and effectively, ensuring a positive shopping experience that encourages repeat business.
In addition to personalized customer interaction, Customer Service Specialists are responsible for achieving sales goals aligned with the store’s objectives, thereby contributing directly to the company’s success. This includes processing sales transactions accurately, maintaining detailed work order files and formulas, and stocking shelves while setting up attractive product displays. Specialists also handle technical tasks such as tinting and mixing paint to customer specifications, demonstrating a solid understanding of product characteristics and mixing technology.
The position requires physical stamina to manage tasks like loading and unloading delivery trucks and maintaining inventory control, ensuring the store remains well-stocked and organized. Customer Service Specialists must stay current with the latest product developments and company policies, which enhances their ability to deliver knowledgeable service. Additionally, this role involves participation in store cleanliness and upkeep efforts, supporting a welcoming shopping environment.
Sherwin-Williams values safety, integrity, and community, and this is reflected in the comprehensive background checks conducted for all candidates to safeguard all stakeholders involved. The company also offers a well-rounded benefits package designed to support employees' health, financial security, and work-life balance. This includes opportunities for career development, learning, and advancement within the organization, making it an excellent choice for those seeking a meaningful and rewarding career in retail and customer service within a global company dedicated to quality and innovation.
Job Requirements
- Must be at least eighteen (18) years of age
- must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- must be able to read, write, comprehend, and communicate in English
- must be able to read, write, comprehend, and communicate in Spanish
- must have a valid, unrestricted driver’s license
- must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- if internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- if internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Job Qualifications
- Have at least a high school diploma or GED
- have at least one year of experience working in a delivery, retail, or customer service position
- have previous work experience selling paint and paint-related products
- have previous work experience operating tinting and mixing equipment
Job Duties
- Ensure high levels of customer satisfaction through excellent sales service
- assist customers in person and over the phone by determining needs and presenting appropriate products and services
- build productive trust relationships with wholesale and retail customers
- process sales transactions accurately and consistent with policies and procedures
- follow and achieve sales goals on a monthly, quarterly, and yearly basis
- maintain precise work order files and formulas
- pull appropriate products from the sales floor or warehouse
- tint and mix products, as needed, to customer specifications
- stock shelves and set up displays
- clean store equipment
- load/unload delivery trucks
- assist in making deliveries, as needed
- maintain in-stock and presentable condition assigned areas
- remain knowledgeable on products offered and discuss available options
- comply with inventory control procedures
- suggest ways to improve sales
Job Criteria
Experience
No experience required
Job Location
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