Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams is a renowned company dedicated to inspiring and improving the world by coloring and protecting what matters. As a global leader in the paints, coatings, and home improvement materials industry, Sherwin-Williams delivers innovative solutions to customers through its extensive product line. The company is committed to fostering a work environment that values growth, diversity, and inclusion, and it offers employees opportunities for career development, comprehensive benefits, and a supportive culture. By combining innovative product technologies with excellent customer service, Sherwin-Williams continues to be a trusted name in both retail and wholesale industries.

The Customer Service Specialist role at Sherwin-Williams plays a critical part in maintaining the company’s reputation for outstanding customer support and sales excellence. This full-time position, based at Store #3019 in Riverside, Illinois, is designed for individuals who have a passion for providing exceptional service and helping customers find the perfect products to meet their needs. The position starts at a competitive pay rate of $18.75 per hour and is eligible for a wide array of health benefits including medical, dental, and vision coverage, as well as flexible spending accounts (FSAs), disability, retirement, and savings benefits. Additionally, this role offers generous time-off packages including personal, parental, medical leave, holidays, and vacation.

Customers expect Sherwin-Williams to deliver knowledgeable guidance on a wide range of paint and coating products, and the Customer Service Specialist ensures these expectations are met with excellence. Responsibilities include assisting both wholesale and retail customers, building trust relationships, answering product-related questions, and making tailored recommendations to solve customer challenges. The Specialist maintains the high visual and quality standards of the store and its products while working collaboratively with the team to meet and exceed sales goals on monthly, quarterly, and annual bases. Beyond customer engagement, the role involves operational tasks such as processing transactions accurately, managing inventory, tinting and mixing products to specifications, and maintaining shelf and store cleanliness.

Sherwin-Williams values employees who demonstrate strong communication skills, the ability to work independently and within a team, and a customer-first mindset. The company ensures that all associates have a safe working environment by conducting thorough background checks as the role may involve unsupervised access to cash, personal information, and valuable merchandise. The company is proud to comply with equal opportunity employment laws and provides a respectful, inclusive workplace.

By joining Sherwin-Williams as a Customer Service Specialist, employees become part of a dynamic environment focused on continuous improvement, community connection, and innovation. They receive ongoing training, become versed in the latest product developments, and contribute to a goal-oriented store experience that enhances customer satisfaction and drives business success. This opportunity is ideal for individuals seeking a stable yet challenging career in retail within a supportive company that offers competitive compensation and benefits to nurture both career growth and work-life balance. Sherwin-Williams encourages interested candidates to apply through its streamlined digital interview and in-store interview process, ensuring an efficient and fair selection process.