Bilingual Customer Service Specialist (Spanish)

Carrollton, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $16.00

Benefits

Health Insurance

Retirement Plan

Paid Time Off

flexible schedule

Career development opportunities

Employee Discounts

wellness programs

Job Description

Sherwin-Williams is a renowned leader in the paints and coatings industry, dedicated to inspiring and improving the world by coloring and protecting what matters. Established as a trusted provider of high-quality paint products, coatings, and innovative solutions, Sherwin-Williams serves a wide range of customers including wholesale and retail clients. The company takes pride in its commitment to quality, customer satisfaction, and fostering a supportive work environment for its employees. With a strong focus on growth, stability, and career development, Sherwin-Williams offers rewarding opportunities for individuals who are passionate about contributing to the company's mission and success.

The Customer Service Specialist role at Sherwin-Williams is a pivotal position that involves close interaction with both wholesale and retail customers. Situated at Store #707346 in Carrollton, TX, this role demands a vibrant individual who can accurately assess customer needs, provide expert guidance on Sherwin-Williams products, and recommend the best solutions to meet customer expectations. The specialist is also responsible for resolving customer concerns promptly to ensure maximum satisfaction and maintaining up-to-date knowledge of product features and visual display standards. This role combines sales responsibilities with excellent customer service, including achieving sales goals on a monthly, quarterly, and annual basis.

The position requires handling cash, personal information, and merchandise, necessitating a background check to ensure the safety and integrity of the business operations. Customer Service Specialists must be prepared to assist customers in person and over the phone, build trust relationships, accurately process transactions, and maintain organized records of work orders and formulas. Additionally, the job includes stocking shelves, tinting and mixing products, managing inventory, and ensuring the store's appearance aligns with company standards.

Sherwin-Williams emphasizes an inclusive and supportive workplace culture that invests in employees' lives, careers, and communities. Employees benefit from comprehensive rewards and benefits including health and retirement plans, flexible schedules, development opportunities, and a sense of belonging to a strong team. The application process includes an online application, digital video interview, and potential in-person store interview, designed to find the best fit for the role. Sherwin-Williams values diversity and equal opportunity, welcoming all qualified candidates and ensuring a safe, respectful work environment.

Job Requirements

Must be at least eighteen years of age
must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
must be able to read, write, comprehend, and communicate in English
must be able to read, write, comprehend, and communicate in Spanish
must have a valid, unrestricted driver’s license
must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion
must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
if internal to Sherwin-Williams, you must have received at least a “meets expectations” rating on your most recent performance appraisal
if internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Job Qualifications

Have at least a high school diploma or GED
have at least one year of experience working in a delivery, retail, or customer service position
have previous work experience selling paint and paint-related products
have previous work experience operating tinting and mixing equipment

Job Duties

Ensure high levels of customer satisfaction through excellent sales service
assist customers in person and over the phone by determining needs and presenting appropriate products and services
build productive trust relationships with wholesale and retail customers
process sales transactions accurately and consistent with policies and procedures
follow and achieve sales goals on a monthly, quarterly, and yearly basis
maintain precise work order files and formulas
pull appropriate products from the sales floor or warehouse
tint and mix products as needed to customer specifications
stock shelves and set up displays
clean store equipment
load and unload delivery trucks
assist in making deliveries as needed
maintain in-stock and presentable condition assigned areas
remain knowledgeable on products offered and discuss available options
comply with inventory control procedures
suggest ways to improve sales