Bilingual Customer Service Specialist (Spanish)

Atlanta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $18.50

Work Schedule

Standard Hours

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Employee Discounts

flexible schedule

Career development opportunities

Community Involvement Programs

Job Description

Sherwin-Williams is a leading global company specializing in the manufacturing, distribution, and sale of paints, coatings, and related products. The company is widely recognized for its commitment to quality, innovation, and customer satisfaction. With a rich history and a dedication to protecting and enhancing the world's spaces, Sherwin-Williams serves a diverse customer base that ranges from wholesale distributors to retail consumers. The company's products are known for their reliability and vibrant color offerings, making Sherwin-Williams a trusted brand in both residential and commercial markets. Beyond product excellence, Sherwin-Williams prides itself on fostering a supportive work environment, investing in employee growth, and promoting a culture of inclusion and community engagement. This ensures not only professional development but also the overall well-being of its workforce.

The role of a Customer Service Specialist at Sherwin-Williams is central to the company's mission of inspiring and improving the world by coloring and protecting what matters. Customer Service Specialists engage directly with wholesale and retail customers to understand their needs, answer product-related questions, and recommend optimal solutions tailored to specific projects. These specialists play a critical role in maintaining customer satisfaction through prompt resolution of concerns and providing knowledgeable, friendly assistance. The position requires a strong focus on meeting sales goals while upholding the high quality and visual standards of the products and store. Responsibilities encompass handling sales transactions, managing inventory, assisting in product tinting and mixing, and preparing the store environment to be welcoming and efficient for customers.

Working as a Customer Service Specialist at Sherwin-Williams offers a dynamic and rewarding career path. This role demands excellent communication skills, problem-solving abilities, and a customer-oriented mindset. Specialists are expected to remain informed about product features and industry trends to provide accurate information and suggestions. The employment type is typically full-time, with the understanding that some shifts may include evenings and weekends. Sherwin-Williams offers competitive compensation that takes into account experience and skills, alongside comprehensive benefits designed to support employees' health, career growth, and personal lives. The company emphasizes a thorough hiring process that includes an online application, digital video interview, and in-store interview, ensuring that candidates align with Sherwin-Williams' values and service standards. This position is ideal for individuals who enjoy sales, customer interaction, and working in a vibrant retail environment where their contributions directly impact customer success and company objectives.

Job Requirements

Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must have a valid, unrestricted driver's license
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Job Qualifications

Have at least a high school diploma or GED
Have at least one year of experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint-related products
Have previous work experience operating tinting and mixing equipment

Job Duties

Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales