Job Overview
Compensation
Hourly
Exact $17.02
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career Development
Job Description
Sherwin-Williams is a globally recognized leader in the paint and coatings industry, dedicated to inspiring and improving the world by coloring and protecting what matters. The company offers a wide variety of paints, coatings, and innovative products designed to brighten and strengthen spaces and places across the globe. With a rich history of commitment to quality, innovation, and customer satisfaction, Sherwin-Williams operates in wholesale and retail markets serving professionals and consumers alike. The company emphasizes personal growth, career development, and community connection, making it a top choice for individuals pursuing a fulfilling career in sales, customer service, and product expertise within the paint industry.
The Customer Service Specialist role at Sherwin-Williams is a pivotal position designed to directly engage with both wholesale and retail customers to understand their needs, accurately recommend the appropriate Sherwin-Williams products, and ensure a positive purchase experience. This position demands exceptional communication skills and product knowledge to assist customers in person and over the phone, helping them choose the right paints and related products while consistently working towards the store’s sales goals. Customer Service Specialists are expected to maintain high standards for product presentation, store cleanliness, and inventory management, contributing to an inviting shopping environment.
In addition to customer interaction, the role requires handling sales transactions with accuracy and efficiency while adhering to company policies. Specialists are also responsible for tinting and mixing products to customer specifications, supporting inventory control procedures, unloading and stocking merchandise, and occasionally assisting with deliveries. The role is customer-centric with a strong emphasis on building productive, trust-based relationships, resolving customer issues promptly, and maintaining a thorough understanding of Sherwin-Williams products and their benefits.
Sherwin-Williams offers a supportive and inclusive work environment where employees are valued, fostered, and provided with opportunities to advance their careers. The company provides a comprehensive benefits package, competitive wages, and flexible working hours that may include evenings and weekends. Sherwin-Williams also prioritizes employee well-being by offering various health and wellness programs, ensuring that team members can balance work and life commitments effectively.
Candidates interested in joining Sherwin-Williams as a Customer Service Specialist will undergo a multi-step hiring process including an online application, a digital behavioral video interview, and an in-store interview with the team. The company maintains a commitment to equal employment opportunities and complies with relevant legal standards regarding fair hiring practices, including consideration for individuals with arrest or conviction records. Sherwin-Williams strives to create a safe and trustworthy hiring process, protecting personal information and avoiding any requests for financial details during recruitment. By joining Sherwin-Williams, employees become part of a dynamic team dedicated to delivering exceptional service and contributing to meaningful results in a growth-oriented environment.
The Customer Service Specialist role at Sherwin-Williams is a pivotal position designed to directly engage with both wholesale and retail customers to understand their needs, accurately recommend the appropriate Sherwin-Williams products, and ensure a positive purchase experience. This position demands exceptional communication skills and product knowledge to assist customers in person and over the phone, helping them choose the right paints and related products while consistently working towards the store’s sales goals. Customer Service Specialists are expected to maintain high standards for product presentation, store cleanliness, and inventory management, contributing to an inviting shopping environment.
In addition to customer interaction, the role requires handling sales transactions with accuracy and efficiency while adhering to company policies. Specialists are also responsible for tinting and mixing products to customer specifications, supporting inventory control procedures, unloading and stocking merchandise, and occasionally assisting with deliveries. The role is customer-centric with a strong emphasis on building productive, trust-based relationships, resolving customer issues promptly, and maintaining a thorough understanding of Sherwin-Williams products and their benefits.
Sherwin-Williams offers a supportive and inclusive work environment where employees are valued, fostered, and provided with opportunities to advance their careers. The company provides a comprehensive benefits package, competitive wages, and flexible working hours that may include evenings and weekends. Sherwin-Williams also prioritizes employee well-being by offering various health and wellness programs, ensuring that team members can balance work and life commitments effectively.
Candidates interested in joining Sherwin-Williams as a Customer Service Specialist will undergo a multi-step hiring process including an online application, a digital behavioral video interview, and an in-store interview with the team. The company maintains a commitment to equal employment opportunities and complies with relevant legal standards regarding fair hiring practices, including consideration for individuals with arrest or conviction records. Sherwin-Williams strives to create a safe and trustworthy hiring process, protecting personal information and avoiding any requests for financial details during recruitment. By joining Sherwin-Williams, employees become part of a dynamic team dedicated to delivering exceptional service and contributing to meaningful results in a growth-oriented environment.
Job Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Job Qualifications
- Have a valid, unrestricted driver’s license
- Have at least a high school diploma or GED
- Have at least one year of experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
Job Duties
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products as needed to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries as needed
- Maintain in-stock and presentable condition of assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Job Criteria
Experience
No experience required
Job Location
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