Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams is a leading global manufacturer and distributor of paints, coatings, and related products. Established over a century ago, the company has built a strong reputation for quality, innovation, and customer service. Sherwin-Williams operates in numerous locations across North America and beyond, serving a wide range of customers including professional contractors, home improvement retailers, and individual consumers. The company is committed to sustainability, supporting its communities, and fostering a diverse and inclusive workplace where employees can thrive. As a stable and growing organization, Sherwin-Williams offers its workforce ample opportunities for career development, skill enhancement, and competitive benefits.

The Customer Service Specialist position at Sherwin-Williams is a bilingual role, requiring fluency in both English and Spanish, located at Store #1018 in Detroit, MI. This role is critical in delivering exceptional customer experiences by assisting both wholesale and retail customers in selecting the appropriate Sherwin-Williams products that meet their needs. The Customer Service Specialist is responsible for providing knowledgeable guidance on product features, promptly resolving customer concerns, and maintaining the store’s visual and product quality standards. This position entails working closely with customers in person and over the phone, handling cash and payment methods, and managing store merchandise with care and accuracy.

In addition to excellent customer interaction skills, the Customer Service Specialist must achieve and contribute to sales goals on monthly, quarterly, and annual bases. The role includes operational duties such as processing sales transactions, maintaining accurate work order files, tinting and mixing products according to customer specifications, stocking shelves, setting up displays, and assisting with deliveries as needed.

Sherwin-Williams places a high priority on the safety and security of its customers and employees; accordingly, this position requires a review of an applicant’s criminal history. The company values integrity and professionalism and requires all team members to adhere to high standards of conduct.

This position demands physical capability to retrieve materials, lift up to 50 pounds frequently, and occasionally up to 70 pounds. Flexible scheduling including evening and weekend work is expected. Sherwin-Williams is dedicated to the health, wellbeing, and career growth of its employees, offering world-class benefits and a supportive work environment.

The hiring process involves an initial online application, followed by a video interview, and consequently an in-store interview for the top candidates. Sherwin-Williams is proud to be an equal opportunity employer that values diversity and inclusiveness and complies with all applicable labor laws. The company also emphasizes a safe, respectful hiring process without solicitation of personal financial information.

The Customer Service Specialist role is an excellent opportunity for individuals who enjoy helping customers, working in a dynamic retail environment, and being part of a company that is both stable and forward-thinking. Candidates with customer service experience, especially in retail or paint product sales, who can work bilingually, are highly encouraged to apply to contribute to Sherwin-Williams’ mission of inspiring and improving the world by coloring and protecting what matters.