Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Retirement Plan
Paid Time Off
employee discount
Life insurance
flexible schedule
Tuition Reimbursement
Job Description
Sherwin-Williams is a globally recognized leader in the paints and coatings industry, dedicated to inspiring and improving the world by coloring and protecting what matters. Established with a mission to provide quality products and innovative solutions, Sherwin-Williams serves professional, industrial, commercial, and retail customers. The company is renowned for its commitment to product excellence, customer satisfaction, and community involvement, making it a preferred destination for individuals seeking a rewarding career in the retail and service sectors. Sherwin-Williams emphasizes sustainable practices, innovation, and inclusivity in its workplace culture, ensuring employees have a vibrant and supportive environment to grow their careers.
The position available is for a Customer Service Specialist at Store No. 2164 located at 6512 Albemarle Road, Charlotte, NC 28212. This is a full-time role that requires a dedicated individual passionate about customer service and sales in a fast-paced retail environment. The Customer Service Specialist will act as the primary point of contact for wholesale and retail customers, providing expert guidance on Sherwin-Williams products and solutions. The role involves understanding customer needs, answering questions, resolving concerns promptly, and ensuring customer satisfaction. It demands a proactive and knowledgeable individual capable of meeting and exceeding sales targets while maintaining the store's high standards of product quality and visual presentation.
This role offers a unique opportunity to develop expertise in paint and coating products, enhance customer relationship skills, and contribute to the store's commercial success. The Customer Service Specialist will engage in product tinting, mixing, stocking shelves, and setting up displays, ensuring inventory control and maintaining a clean, organized store environment. Additionally, the position requires attendance for delivery assistance, cashier duties, and compliance with safety and company policies. Candidates who thrive in a team-oriented atmosphere with a strong focus on customer engagement and sales achievement will find this role rewarding.
Sherwin-Williams provides a comprehensive training program and invests in the continuous development of its employees. The company offers competitive compensation dependent on experience, skills, and training, alongside a robust benefits package designed to enhance health, well-being, and work-life balance. Employees are supported with career advancement opportunities, ongoing learning, and a connection to an inclusive workplace culture committed to community involvement and equal opportunity employment. Sherwin-Williams encourages diversity and welcomes applicants from all backgrounds to apply and create their possible with the company.
The position available is for a Customer Service Specialist at Store No. 2164 located at 6512 Albemarle Road, Charlotte, NC 28212. This is a full-time role that requires a dedicated individual passionate about customer service and sales in a fast-paced retail environment. The Customer Service Specialist will act as the primary point of contact for wholesale and retail customers, providing expert guidance on Sherwin-Williams products and solutions. The role involves understanding customer needs, answering questions, resolving concerns promptly, and ensuring customer satisfaction. It demands a proactive and knowledgeable individual capable of meeting and exceeding sales targets while maintaining the store's high standards of product quality and visual presentation.
This role offers a unique opportunity to develop expertise in paint and coating products, enhance customer relationship skills, and contribute to the store's commercial success. The Customer Service Specialist will engage in product tinting, mixing, stocking shelves, and setting up displays, ensuring inventory control and maintaining a clean, organized store environment. Additionally, the position requires attendance for delivery assistance, cashier duties, and compliance with safety and company policies. Candidates who thrive in a team-oriented atmosphere with a strong focus on customer engagement and sales achievement will find this role rewarding.
Sherwin-Williams provides a comprehensive training program and invests in the continuous development of its employees. The company offers competitive compensation dependent on experience, skills, and training, alongside a robust benefits package designed to enhance health, well-being, and work-life balance. Employees are supported with career advancement opportunities, ongoing learning, and a connection to an inclusive workplace culture committed to community involvement and equal opportunity employment. Sherwin-Williams encourages diversity and welcomes applicants from all backgrounds to apply and create their possible with the company.
Job Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must have a valid, unrestricted driver’s license
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Job Qualifications
- Have at least a high school diploma or GED
- Have at least one year of experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
Job Duties
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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