Bilingual Customer Service Specialist (Spanish)

Kirkland, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $23.00 - $1.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

vision coverage

flexible spending accounts

Disability Coverage

Retirement benefits

Paid Time Off

Job Description

Sherwin-Williams is a prominent company specializing in paints, coatings, and related products with a mission to inspire and improve the world by coloring and protecting what matters. Established as a leader in the manufacturing and selling of innovative paint solutions, Sherwin-Williams operates numerous retail stores across various locations, including Store #1234 located at 12731 NE 124th St, Kirkland, WA 98034. The company is recognized for its commitment to quality products, excellent customer service, and fostering a work environment that supports employee growth and well-being. Sherwin-Williams provides a wide array of benefits to its employees, promoting work-life balance, health, career development, and community engagement. The company emphasizes equal employment opportunities and values diversity and inclusion in its workforce.

The role of Customer Service Specialist at Sherwin-Williams is a full-time position with pay starting at $23.00 hourly. This role is vital in working closely with wholesale and retail customers to identify their needs and provide expert advice on Sherwin-Williams products and solutions. The ideal candidate will be bilingual in Spanish and English to effectively communicate with a diverse customer base. The Customer Service Specialist at Store #1234 will be responsible for delivering excellent sales service, answering customer inquiries, building trust with customers, and ensuring product and store standards are maintained to achieve high levels of customer satisfaction. Additionally, the role involves handling sales transactions, managing inventory and displays, assisting with deliveries, and maintaining the overall appearance and organization of the store.

Employees in this role must demonstrate a thorough understanding of Sherwin-Williams products to suggest appropriate options and be proactive in meeting sales goals monthly, quarterly, and annually. The position requires strong interpersonal skills to build long-lasting relationships with customers and ensure their needs are met promptly and accurately. The role also carries responsibility for compliance with company policies, inventory procedures, and security measures. Sherwin-Williams supports its employees with competitive compensation, health benefits including medical, dental, and vision coverage, disability insurance, retirement plans, paid time off options such as personal leave, vacation, and parental leave, and other wellness programs designed to support overall employee well-being.

Job Requirements

Must be at least eighteen years of age
must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
must be able to read, write, comprehend, and communicate in English
must be able to read, write, comprehend, and communicate in Spanish
must have a valid, unrestricted driver's license
must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion
must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
if internal to Sherwin-Williams, you must have received at least a "meets expectations" rating on your most recent performance appraisal
if internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Job Qualifications

Have at least a high school diploma or GED
have at least one year of experience working in a delivery, retail, or customer service position
have previous work experience selling paint and paint-related products
have previous work experience operating tinting and mixing equipment

Job Duties

Ensure high levels of customer satisfaction through excellent sales service
assist customers in person and over the phone by determining needs and presenting appropriate products and services
build productive trust relationships with wholesale and retail customers
process sales transactions accurately and consistent with policies and procedures
follow and achieve sales goals on a monthly, quarterly, and yearly basis
maintain precise work order files and formulas
pull appropriate products from the sales floor or warehouse
tint and mix products as needed to customer specifications
stock shelves and set up displays
clean store equipment
load/unload delivery trucks
assist in making deliveries as needed
maintain in-stock and presentable condition assigned areas
remain knowledgeable on products offered and discuss available options
comply with inventory control procedures
suggest ways to improve sales