Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams is a globally recognized leader in the paint and coatings industry, committed to inspiring and improving the world by coloring and protecting what matters. Founded over 150 years ago, Sherwin-Williams has established itself as a trusted provider of paints, coatings, and innovative solutions that enhance and protect homes, businesses, and industrial applications. With a focus on quality, innovation, and customer satisfaction, Sherwin-Williams operates retail stores, specialty wholesale branches, and manufacturing facilities across the United States and internationally. The company’s mission is to help its employees and customers live healthier, save smarter, and feel better through world-class products and exceptional service. Their commitment to inclusion, career development, and community connection create a dynamic work environment where employees can thrive and grow. Sherwin-Williams offers full-time employment opportunities with competitive pay, benefits, and a supportive culture aimed at long-term success and professional growth.

The Customer Service Specialist role at Sherwin-Williams Store #3528, located at 1985 NW 94th Street, Clive, IA 50325, is a full-time position starting at $17.50 per hour or based on relevant experience. This role involves providing outstanding service to both wholesale and retail customers by understanding their needs, answering questions about Sherwin-Williams products, and recommending the best solutions to meet their project requirements. Customer Service Specialists play a critical role in building trust and satisfaction among customers, maintaining high store standards, achieving sales goals, and handling product inquiries with expert knowledge. Responsibilities include assisting customers in person and via phone, processing sales transactions in line with company policies, maintaining accurate work order filings and product formulas, tinting and mixing paint, stocking shelves, setting up displays, and assisting with store deliveries.

This position demands a high level of integrity and professionalism since it involves handling cash, electronic equipment, personal information, and products of value. Sherwin-Williams values the safety and reputation of its business operations, which is why the role requires a criminal background review as part of the hiring process. The company is dedicated to inclusive hiring practices and provides equitable opportunities for all qualified candidates. The role also includes opportunities for career advancement, skill development, and connection with a diverse and supportive team. Sherwin-Williams offers robust benefits designed to enhance employees’ lives, including health care, retirement plans, and wellness programs. The hiring process is structured around online applications, digital video interviews, and in-store interviews, making it accessible and transparent. Candidates are encouraged to bring their talents to a company that values innovation, customer focus, and community contribution, truly enabling them to Create Their Possible at Sherwin-Williams.