Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams is a prominent company specializing in paints, coatings, and related products, dedicated to inspiring and improving the world by coloring and protecting what matters. As a leading paint and coatings manufacturer with a rich history and strong market presence, Sherwin-Williams operates retail stores, wholesale branches, and specialty services that cater to a diverse customer base including both retail and wholesale clients. Headquartered in the United States, the company is recognized for its commitment to innovation, quality products, and excellent customer service. Sherwin-Williams is known for fostering a supportive work culture that values growth, stability, and community connection for its employees.

The available position is for a Part-Time Customer Service Specialist, with locations within a 15-mile radius of two specific stores: Store #3025 located at 4278 S. 27th Street, Milwaukee, WI 53221, and Store #3713 located at 11010 W. National Avenue, West Allis, WI 53227. This role provides an excellent opportunity for individuals who are passionate about customer service and have an interest in the paint and coatings industry. Starting pay is $18.30 per hour or may vary based on relevant experience.

The key duties of the Customer Service Specialist involve working directly with customers both in person and over the phone to determine their needs, provide product information, recommend appropriate solutions, handle sales transactions accurately, and achieve set sales goals. The role requires detailed knowledge of Sherwin-Williams products, maintaining product and store appearance standards, and resolving customer concerns promptly. The specialist is also involved with inventory management, product tinting and mixing to customer specifications, stocking shelves, setting up displays, and assisting with deliveries and loading/unloading trucks as needed. This position requires the ability to build strong trust relationships with customers and support the store's overall operational goals.

Sherwin-Williams emphasizes safety and integrity in its operations. The company requires background checks as part of the hiring process because employees will have access to cash, merchandise, electronic equipment, and interact with customers of all ages, including minors. The company adheres strictly to equal employment opportunity guidelines and complies with all applicable legal standards related to hiring practices.

As an employer, Sherwin-Williams provides comprehensive benefits, rewards, and opportunities designed to support employees' life, career, and connection, including benefits that enhance health and well-being, career learning and development opportunities, and an inclusive team environment committed to community engagement. Candidates interested in applying for the role will undergo a structured hiring process starting from an online application, followed by a digital video interview, and potentially an in-store interview. Sherwin-Williams is committed to creating possible futures for its employees and ensuring a supportive, equitable workplace environment.