Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams is a renowned global leader in the paints and coatings industry, dedicated to inspiring and improving the world by coloring and protecting what matters most. Established decades ago, Sherwin-Williams has developed a strong reputation for producing high-quality paints, coatings, and innovative solutions that enhance and protect buildings, homes, and industrial applications worldwide. The company is committed to the growth and development of its employees, providing opportunities for learning new skills, career advancement, and creating an inclusive work environment where diversity is respected and valued.

This particular job opening is for the role of Customer Service Specialist at Sherwin-Williams Store #3348, located in Baltimore, MD. This position plays a vital role in the day-to-day operation of the store by ensuring maximum customer satisfaction through excellent sales service and knowledgeable assistance. Customer Service Specialists work closely with both wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, and recommend the best paint, coatings, and related solutions to meet those needs. A key responsibility is to resolve any customer concerns promptly and to maintain the high-quality visual standards of the products and store environment.

The Customer Service Specialist is more than just a sales associate; this position demands a proactive approach to achieving the store's sales goals every month, quarter, and year. Duties include assisting customers in person and over the phone, building trustful relationships, processing sales transactions accurately, mixing and tinting products to exact customer specifications, managing inventory, stocking shelves, and keeping the store clean and orderly. Additionally, these specialists handle deliveries, load and unload trucks, and comply with inventory control procedures to help maintain efficient store operations.

This role requires interaction with customers of all ages, handling of cash and payment methods, and access to sensitive customer information and store merchandise, which may require background checks to safeguard company and customer safety, as well as protect the company’s reputation.

Sherwin-Williams offers a comprehensive benefits package for its employees, including medical, dental, and vision coverage, flexible spending accounts (FSAs), disability coverage, retirement savings options, and a generous time away from work package that includes personal, parental, medical, vacation, and holiday leaves. Compensation decisions are based on factors like experience, skills, licensure, and organizational needs, with a disclosed wage range that is subject to geographic differentials and other considerations.

The company is steadfast in its commitment to equal employment opportunities, ensuring all qualified candidates are considered without discrimination on any legally protected basis. Additionally, Sherwin-Williams complies with laws accommodating applicants with arrest or conviction records and promotes fairness in hiring practices.