Bilingual Customer Service Representative - Spanish-English

TTEC is a global consulting, technology, and managed services company that has built a reputation for delivering smarter, more human customer experiences. With a focus on integrating data, artificial intelligence, and advanced technology, TTEC connects people and brands every day, enabling businesses worldwide to create meaningful interactions with their customers. Headquartered in the United States and operating in multiple countries, TTEC prides itself on its inclusive culture, active community involvement, and commitment to employee growth and development. The company's Great Place to Work® certification in the US is a testament to its positive workplace environment and dedication to employee satisfaction. This role is an onsite position located in Irvine, CA, with the requirement that candidates reside within 50 miles of this location. The base wage for this position starts at $20.71 per hour, and the company offers a comprehensive benefits package depending on the position, including paid time off, tuition reimbursement, and health and wellness incentives.

The Bilingual Customer Service Representative - Spanish-English position at TTEC is designed for individuals who have a passion for helping others and an ability to communicate effectively in both Spanish and English. In this role, you will be the frontline for customer interactions, ensuring that each customer receives quick, effective, and empathetic support. This role is critical in transforming a customer’s day from average to exceptional by resolving their issues while maintaining a positive and helpful attitude. You will answer incoming communications, conduct research to provide accurate solutions, and be a vital part of a team that values collaboration and continuous learning. Throughout your career with TTEC, you will have access to ongoing training programs, coaching, and thousands of free courses to help you grow professionally. This role reports to a Team Lead and actively contributes to the success of both the customer experience and the internal team. TTEC values a caring and supportive nature in its employees, recognizing that this quality cannot be taught but shines through when delivering outstanding service. If you are seeking a role where human connection meets technology and data-driven solutions, this opportunity offers a dynamic work environment at a company that truly invests in its people and culture.