Bilingual Customer Service Representative - Spanish-English

TTEC is a globally recognized consulting, technology, and managed services company that specializes in helping brands deliver smarter, more human customer experiences by leveraging data, artificial intelligence, and cutting-edge technology. With a presence that connects people and brands every day, TTEC prides itself on its diverse and inclusive workforce, committed to creating a work environment where all employees feel valued, respected, and empowered to be their authentic selves. The company holds a Great Place to Work certification in the United States, emphasizing a positive, supportive, and career-focused culture.

TTEC is currently hiring for the position of Bilingual Customer Service Representative (Spanish-English) to work onsite in Irvine, California. This role is perfect for individuals who are passionate about helping others and providing exceptional customer service. The position requires candidates to reside within 50 miles of Irvine, CA. As a Bilingual Customer Service Representative, you will be the vital link between the brand and its customers, tasked with answering incoming customer communications, conducting research to resolve issues, and ensuring that every customer interaction results in satisfaction and peace of mind.

This customer-facing role highlights the importance of empathy, effective communication, and problem-solving skills. You will join a global team of curious lifelong learners who share TTEC’s company values and dedication to excellence. Your daily activities will revolve around understanding customer needs, delivering timely solutions, and enhancing the overall customer experience. TTEC offers a structured work environment where your career growth is nurtured through comprehensive training, individualized coaching, and access to thousands of free courses tailored to support your professional development.

The role provides a base wage starting at $20.71 per hour and offers a robust benefits package that may include paid time off, tuition reimbursement, and health and wellness incentives, depending on the position specifics. TTEC fosters an inclusive and community-minded organization where giving back is encouraged, allowing you to develop personally and professionally in a supportive atmosphere.

Working under the guidance of a Team Lead, you will contribute significantly to your team’s success and the overall excellence of customer interactions. This opportunity is ideal for candidates with at least 6 months of customer service experience, a high school diploma or equivalent, strong bilingual communication skills in Spanish and English, and basic computer experience. At TTEC, you’ll experience a company culture that values your input, supports your career path, and celebrates diversity and inclusion as core strengths.

By joining TTEC as a Bilingual Customer Service Representative, you step into a role where your caring and supportive nature will help shape exceptional customer journeys. You are not just a representative but a guardian of the customer experience who transforms everyday interactions into remarkable service moments. This position is continuously in demand, reflecting TTEC’s commitment to maintaining a dynamic and effective workforce that delivers outstanding human experiences every day.