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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $1.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Tuition Reimbursement
Health and Wellness Incentives
Performance bonus
career development support
Inclusive culture
Global team environment
Job Description
TTEC is a global consulting, technology, and managed services company renowned for helping brands create smarter, more human customer experiences by leveraging data, artificial intelligence, and technology. Headquartered in McAllen, Texas, TTEC has established itself as a leader in the customer service industry, delivering innovative solutions that connect people and brands worldwide. Known for its award-winning employment experience, TTEC values diversity, inclusivity, and the empowerment of its workforce, making it a truly great place to work as certified by Great Place to Work® in the United States. The company is committed to fostering a supportive, inclusive culture that encourages professional... Show More
Job Requirements
- bilingual in English and Spanish
- minimum six months customer service experience
- high school diploma or equivalent
- ability to use computer systems
- excellent verbal and written communication skills
- willingness to work in McAllen, TX
- customer-oriented mindset
Job Qualifications
- bilingual in English and Spanish
- minimum six months customer service experience
- high school diploma or equivalent
- strong communication and interpersonal skills
- proficiency in computer usage
- ability to recognize, apply, and explain product or service knowledge
- empathy and patience
Job Duties
- answer incoming communications from customers
- conduct research to provide answers for customers to resolve their issues
- consult on products with compassion
- resolve customer issues effectively and efficiently
- maintain positive communication with customers
- apply product or service knowledge to assist customers
- contribute to team success and customer experience excellence
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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