Bilingual Customer Service Representative - Spanish-English

TTEC is a global consulting, technology, and managed services company renowned for helping brands create smarter, more human customer experiences by leveraging data, artificial intelligence, and technology. Headquartered in McAllen, Texas, TTEC has established itself as a leader in the customer service industry, delivering innovative solutions that connect people and brands worldwide. Known for its award-winning employment experience, TTEC values diversity, inclusivity, and the empowerment of its workforce, making it a truly great place to work as certified by Great Place to Work® in the United States. The company is committed to fostering a supportive, inclusive culture that encourages professional development, community engagement, and personal growth.

The role of Bilingual Customer Service Representative (Spanish-English) at TTEC involves being the compassionate link between customers and the brand’s services. This position is critical in delivering exceptional customer experiences where every interaction counts. The representative will be responsible for answering incoming communications from customers, assisting them promptly and efficiently, and resolving their concerns while maintaining a positive and empathetic attitude. The role requires strong bilingual communication skills to support Spanish and English-speaking customers, ensuring clear, accurate, and culturally relevant assistance.

Working as a Bilingual Customer Service Representative at TTEC means becoming part of a global family that values your skills and supports your career journey. From day one, you'll be provided with comprehensive training and ongoing coaching to enhance your capabilities. The company offers a base wage starting at $18 per hour, along with performance bonus opportunities. Additionally, employees benefit from a healthy benefits package that may include paid time off (PTO), tuition reimbursement, and health and wellness incentives. This full-time position offers a chance to grow professionally in a nurturing environment where your contributions directly impact customer satisfaction and the company’s success.

TTEC prides itself on providing a workplace where authenticity is welcomed, and diversity thrives. The company’s commitment to equal opportunity employment means all qualified candidates are welcomed without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. At TTEC, you are not just an employee; you are part of a vibrant, engaged community that recognizes and values your unique perspective and the caring nature you bring to the role. As a Bilingual Customer Service Representative in McAllen, TX, you will play a vital role in driving the company’s mission to bring humanity to business, enhance the customer journey, and create meaningful connections every day.