Bilingual Customer Service Representative – Spanish-English

TTEC is a global consulting, technology, and managed services company dedicated to helping brands deliver smarter and more human customer experiences through advanced data, artificial intelligence, and innovative technology solutions. With a global presence and a strong commitment to diversity, inclusion, and employee development, TTEC has earned its reputation as an award-winning employer known for its supportive culture, career growth opportunities, and Great Place to Work certification in the United States. Their Las Vegas, NV site plays a vital role in connecting customers with brands in a compassionate, efficient, and meaningful way.

As a Bilingual Customer Service Representative – Spanish-English based onsite in Las Vegas, NV, you will be an essential link in bridging communication gaps and enhancing the overall customer experience for a diverse client base. This role is designed for individuals who thrive on helping others and creating positive interactions through clear, empathetic communication. You will handle incoming communications, provide researched solutions, and work with a sense of care that transforms an average customer encounter into an exceptional one. Your ability to speak both English and Spanish fluently will enable you to serve customers in their preferred language, ensuring clarity and satisfaction.

Your day-to-day responsibilities will involve answering customer inquiries, conducting detailed research to resolve issues accurately, and applying your knowledge of company products and services effectively. With a starting base wage of $18 per hour plus performance bonus opportunities, this position offers a competitive salary that reflects your contribution. Additionally, you will have access to extensive support for your professional growth, including individualized coaching, training sessions, and thousands of free courses designed to expand your career potential within TTEC. The company culture encourages lifelong learning and personal development while fostering an inclusive and supportive workplace where giving back to the community is valued.

Working at TTEC means you join a global team of passionate, curious learners driven by company values that emphasize respect, belonging, and empowerment. You will report directly to a Team Lead and be part of a dynamic, global workforce that prizes authenticity and collaboration. Beyond a paycheck, TTEC offers a healthy benefits package that may include paid time off, tuition reimbursement, health and wellness incentives, 401(k) plans, and comprehensive medical, dental, and vision coverage, reflecting the company’s commitment to the wellbeing and satisfaction of its employees.

At its core, this role is perfect for someone who brings not only the necessary skills but also a genuinely caring nature that shines in customer service interactions. TTEC invests in your success from your first day through continuous support and engagement to ensure you thrive in your career. You will become an invaluable part of a company that values humanity in business and aims to reflect the diverse communities it serves while delivering outstanding service with technology and heart.