Bilingual Customer Service Representative (Spanish)

GEICO is a leading auto insurance company and a member of the Berkshire Hathaway family of companies, established in 1936. As one of the largest auto insurers in the United States, GEICO is well known for offering quality coverage to millions of customers and providing exceptional customer service when it matters most. The company prides itself on an innovative approach to meeting and exceeding customer expectations, while also making a positive impact on communities nationwide. GEICO fosters a work environment where employees feel valued, supported, and proud to contribute to the company's mission. They uphold the GEICO Pledge consisting of great company values, an inclusive culture, rewarding career opportunities, and competitive benefits. GEICO offers a bilingual (Spanish/English) auto customer service representative role, an exciting position where you will make a meaningful difference in customers' lives by offering support and guidance related to their auto insurance policies. This role requires managing inquiries about policy coverage, billing, updates, and providing tailored recommendations for customers. The position values bilingual fluency to effectively communicate and serve a diverse community of policyholders. Compensation for this role starts at $19.06 to $23.82 per hour, translating to an annual salary range of $38,405.90 to $47,997.30. This compensation package also includes additional differentials for bilingual skills, evening shifts, and weekends. Joining GEICO means having access to comprehensive benefits from day one, including medical, dental, vision, flexible spending accounts, and immediate accrual of paid time off with paid holidays. Employees are also offered a 401(k) program with up to 6% match vested immediately and an upfront tuition assistance program providing up to $5,250 annually to support continued education. The company promotes professional growth with licensing and continuing education at no cost and hundreds of eLearning courses to develop your skills. Workplace flexibility is supported through a hybrid work model after initial in-office training, allowing 80% on-site and 20% off-site work, plus additional off-site work weeks through the GEICO Flex program. Working at the Lakeland, FL office location provides a supportive, inclusive, and dynamic environment focused on collaborative success and innovation. This role is ideal for candidates who have customer-facing experience, excellent problem-solving abilities, and are adaptable in a fast-paced call center setting. With GEICO, employees have the opportunity to build a rewarding career with competitive pay, robust benefits, and a culture rooted in respect and mutual support.