Bilingual Customer Service Representative - Mandarin-English - Part Time

TTEC is a global consulting, technology, and managed services company dedicated to helping brands create smarter, more human customer experiences through the innovative use of data, artificial intelligence, and cutting-edge technology. Founded with the mission to connect people and brands every day, TTEC has established itself as a leader in the customer experience industry. The company prides itself on fostering a workplace culture that emphasizes purpose, inclusivity, and a commitment to empowering employees as key contributors toward customer success. TTEC's recognition as a Great Place to Work in the United States reflects its dedication to maintaining an inclusive and supportive environment where team members can thrive personally and professionally. This culture is further enhanced by a global network of lifelong learners, dynamic teams, and community-minded principles that encourage giving back and growing together.

This position is for a Mandarin-English Bilingual Customer Service Representative based at the Embarcadero BART station in San Francisco, CA. As a part-time role, this position requires 20 to 25 hours per week, with shifts of about 5 hours, scheduled Monday through Saturday. Saturday attendance is mandatory with hours from 9 am to 2 pm, and other shifts happen between 7 am and 7 pm. The role offers an excellent opportunity to work directly in a lively transit environment, engaging face-to-face with Clipper card customers and providing them exceptional service with a friendly and positive demeanor.

The core responsibility is to assist customers in using Clipper cards for transit around the Bay Area by issuing new cards, adding transit value, and resolving customer inquiries regarding both physical and mobile cards. This customer-facing role demands proficiency in Mandarin and English to effectively communicate with a diverse clientele. Staff must demonstrate adeptness in handling cash, commuter checks, and credit/debit card payments securely and accurately. Handling and diffusing challenging customer service situations is a vital aspect of this role, requiring strong interpersonal skills and a commitment to delivering solutions with a smile.

Successful candidates will bring basic computer and Excel skills to the table, combined with cash handling experience, and the ability to perform their duties on-site at the Embarcadero BART Station. The role reports to a Team Lead and is supported by a comprehensive training program designed to equip employees with skills and confidence starting from day one. TTEC invests in its employees through ongoing coaching, personalized engagement, and access to thousands of free courses for professional development, creating a path for career growth within the company.

TTEC values diversity and is committed to building an inclusive environment where employees feel valued and empowered to be their authentic selves. With a base wage starting at $22.06 per hour, plus performance-based bonuses, this role provides rewarding financial incentives alongside meaningful work that impacts public transit users every day. The supportive company culture fosters a sense of belonging while delivering exceptional, human-centered customer experiences.

Joining TTEC as a Mandarin-English Bilingual Customer Service Representative offers the chance to be part of a global family connecting communities and brands, while honing your skills in a vibrant, on-site environment. TTEC stands out not just as an employer but as a partner in your career growth and success, providing the resources, culture, and opportunities you need to reach your full potential in customer care and service.