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Bilingual Customer Service Representative - Mandarin-English - Part Time
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $22.06 - $1.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Performance bonus
Paid Time Off
Career Development
Inclusive culture
Employee Discounts
flexible schedule
Job Description
TTEC is a global consulting, technology, and managed services company dedicated to helping brands create smarter, more human customer experiences through the innovative use of data, artificial intelligence, and cutting-edge technology. Founded with the mission to connect people and brands every day, TTEC has established itself as a leader in the customer experience industry. The company prides itself on fostering a workplace culture that emphasizes purpose, inclusivity, and a commitment to empowering employees as key contributors toward customer success. TTEC's recognition as a Great Place to Work in the United States reflects its dedication to maintaining an inclusive and supportive... Show More
Job Requirements
- Bilingual in English and Mandarin
- Reside in San Francisco CA and be willing to work onsite at the ticket booth located in Embarcadero BART Station
- Basic excel and computer knowledge
- Cash handling experience
- Ability to handle and deescalate customer service situations
Job Qualifications
- Bilingual in English and Mandarin
- Basic excel and computer knowledge
- Cash handling experience
- Strong communication and interpersonal skills
- Ability to handle and deescalate customer service situations
- Reside in San Francisco CA and willing to work onsite at Embarcadero BART station
Job Duties
- Work directly with Clipper customers in face-to-face interactions providing support and helping complete various actions with Clipper cards
- Issue Clipper cards and add transit value to cards using a custom Point-of-Sale system
- Respond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area
- Account for cash commuter checks and credit/debit card payments completed during a shift
- Handle and deescalate customer service situations
- Provide quick simple solutions and positive customer interactions
- Maintain accurate cash handling and transaction records
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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