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Bilingual Customer Service Representative – Cantonese-English - Part Time
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $22.06 - $1.00
Work Schedule
Day Shifts
Benefits
Part time schedule
performance bonuses
Supportive career development
Inclusive culture
Global team environment
Paid Time Off
Employee assistance program
Job Description
TTEC is a leading global consulting, technology, and managed services organization dedicated to helping brands deliver smarter, more human customer experiences through the use of data, artificial intelligence, and state-of-the-art technology. With a vision to connect people and brands daily, TTEC prides itself on a company culture that emphasizes inclusiveness, professionalism, and continuous growth. The company holds a Great Place to Work® certification in the United States, demonstrating commitment to providing employees with a supportive, engaging, and rewarding work environment. TTEC fosters a diverse and inclusive workforce where all employees feel valued, respected, and empowered to be their authentic selves,... Show More
Job Requirements
- Reside in San Francisco, CA
- Willingness to work onsite at the ticket booth located in Embarcadero BART Station
- Ability to work part time, 20-25 hours per week
- Availability Monday through Saturday within the hours of 7am to 7pm, with Saturdays 9am to 2pm
- Basic cash handling experience
- Basic computer and excel proficiency
- Fluent in English and Cantonese
- Strong customer service skills
Job Qualifications
- Bilingual in English and Cantonese
- Basic excel and computer knowledge
- Cash handling experience
- Ability to handle and deescalate customer service situations
- Strong communication and interpersonal skills
- Ability to work onsite at the Embarcadero BART Station in San Francisco
Job Duties
- Work directly with Clipper customers in face-to-face interactions, providing them support and helping them complete various actions with respect to Clipper cards
- Issue Clipper cards and add transit value to cards using a custom Point-of-Sale system
- Respond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area
- Account for cash, commuter checks and credit/debit card payments completed during a shift
- Handle and deescalate customer service situations
- Provide quick, simple solutions with a positive attitude
- Maintain accurate records of transactions and services provided
Job Criteria
Experience
No experience required
Job Location
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