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Bilingual Customer Service Representative – Cantonese-English - Part Time

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $22.06 - $1.00
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Work Schedule

Day Shifts
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Benefits

Part time schedule
performance bonuses
Supportive career development
Inclusive culture
Global team environment
Paid Time Off
Employee assistance program

Job Description

TTEC is a leading global consulting, technology, and managed services organization dedicated to helping brands deliver smarter, more human customer experiences through the use of data, artificial intelligence, and state-of-the-art technology. With a vision to connect people and brands daily, TTEC prides itself on a company culture that emphasizes inclusiveness, professionalism, and continuous growth. The company holds a Great Place to Work® certification in the United States, demonstrating commitment to providing employees with a supportive, engaging, and rewarding work environment. TTEC fosters a diverse and inclusive workforce where all employees feel valued, respected, and empowered to be their authentic selves,... Show More

Job Requirements

  • Reside in San Francisco, CA
  • Willingness to work onsite at the ticket booth located in Embarcadero BART Station
  • Ability to work part time, 20-25 hours per week
  • Availability Monday through Saturday within the hours of 7am to 7pm, with Saturdays 9am to 2pm
  • Basic cash handling experience
  • Basic computer and excel proficiency
  • Fluent in English and Cantonese
  • Strong customer service skills

Job Qualifications

  • Bilingual in English and Cantonese
  • Basic excel and computer knowledge
  • Cash handling experience
  • Ability to handle and deescalate customer service situations
  • Strong communication and interpersonal skills
  • Ability to work onsite at the Embarcadero BART Station in San Francisco

Job Duties

  • Work directly with Clipper customers in face-to-face interactions, providing them support and helping them complete various actions with respect to Clipper cards
  • Issue Clipper cards and add transit value to cards using a custom Point-of-Sale system
  • Respond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area
  • Account for cash, commuter checks and credit/debit card payments completed during a shift
  • Handle and deescalate customer service situations
  • Provide quick, simple solutions with a positive attitude
  • Maintain accurate records of transactions and services provided

Job Criteria

Experience

No experience required


Job Location

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