Bilingual Customer Service Representative – Cantonese-English - Part Time

TTEC is a leading global consulting, technology, and managed services organization dedicated to helping brands deliver smarter, more human customer experiences through the use of data, artificial intelligence, and state-of-the-art technology. With a vision to connect people and brands daily, TTEC prides itself on a company culture that emphasizes inclusiveness, professionalism, and continuous growth. The company holds a Great Place to Work® certification in the United States, demonstrating commitment to providing employees with a supportive, engaging, and rewarding work environment. TTEC fosters a diverse and inclusive workforce where all employees feel valued, respected, and empowered to be their authentic selves, mirroring the communities it serves.

As part of this dynamic company, the role of a Cantonese-English Bilingual Customer Service Representative based at the Embarcadero BART station in San Francisco, CA, offers unique opportunities to contribute positively to commuters' daily experiences. This is a part-time role, offering between 20-25 hours per week, with shifts lasting about five hours, and a base wage starting at $22.06 per hour plus performance bonuses. The job encompasses engaging directly with customers in a bustling, face-to-face environment, ensuring their transit-related needs and issues are addressed efficiently and courteously.

The representative will be the friendly face and resource at a key transit hub, facilitating the use of Clipper cards — the Bay Area’s primary transit payment method. Responsibilities include issuing new cards, adding transit value via a custom Point-of-Sale system, answering a diverse range of customer questions, and handling various forms of payment such as cash, commuter checks, and credit or debit cards. Candidates should be comfortable managing cash accurately and deescalating challenging customer interactions when they arise.

This role is perfect for individuals who enjoy working with people, thrive in an outdoor environment, and have a passion for providing exceptional customer service with a positive attitude. The position demands bilingual communication skills, particularly fluency in English and Cantonese, to effectively serve the diverse commuter population of the San Francisco Bay Area. Beyond technical and language skills, candidates are expected to demonstrate a caring and supportive nature that enriches customer experiences.

TTEC promises ongoing support and professional development to its employees. From day one, the company offers comprehensive training, webcam-enabled engagement, personalized coaching, and access to thousands of free courses tailored to help employees grow and advance their careers. Employees are welcomed into a global team of curious lifelong learners, governed by company values that emphasize community involvement and giving back.

By joining TTEC, employees become a part of a global family that values every team member's unique perspective and contributions. The company is committed to building a workplace where diversity is seen as a strength and authenticity is encouraged. This role entails reporting to a Team Lead and contributes directly to the success of customer experience delivery and overall team performance. TTEC regularly recruits for this role, highlighting the ongoing demand for individuals ready to make a difference in the customer service field while embracing continuous learning and professional growth.