Bilingual Customer Service Representative

Conduent is a leading business process services company that leverages its dedicated associates to deliver mission-critical services and solutions for Fortune 100 companies and over 500 government entities. These services are designed to drive exceptional outcomes for clients and the millions of people who depend on them. Conduent operates across various industries providing innovative, technology-enabled business services that improve customer experiences, streamline operations, and increase efficiency. Known for fostering a culture that values individuality and personal growth, Conduent offers its employees opportunities to thrive and make a meaningful difference in their work environment.

The Customer Service Representative role at Conduent, located onsite in Newark, NJ, presents an opportunity for motivated individuals to join a dynamic team dedicated to supporting clients' customers as their first point of contact. This full-time position offers a competitive hourly wage of $16.50 for English-speaking representatives and $17.50 for bilingual Spanish speakers, with paid training provided from day one. Employees also benefit from a supportive work environment and comprehensive benefits starting immediately, including paid holidays.

As a Customer Service Representative, you will be entrusted with the vital responsibility of managing inbound customer inquiries primarily related to tolling and administrative issues. Your role will involve answering calls, providing detailed product and service information, and assisting customers with empathy and professionalism to effectively resolve their questions and concerns. This position requires excellent communication skills, patience, and the ability to navigate multiple applications to find solutions quickly.

In addition to direct customer interaction, you will be expected to perform administrative tasks such as processing transactions through mainframe or web-based systems, submitting research requests concisely, and maintaining thorough knowledge of company policies, client programs, and technology. Maintaining confidentiality and adhering to legal requirements concerning customer data is paramount.

Success in this role requires a strong work ethic, effective problem-solving skills, and the capacity to remain calm and composed during high-volume call periods. The structured schedule demands a commitment to consistent attendance, especially throughout the three to five weeks of paid training. Conduent values individuals who are excited by innovative technology and dedicated to providing exceptional customer experiences.

By joining Conduent, you become part of a rapidly growing organization that supports your career growth and development. The company is committed to equal opportunity employment and provides necessary accommodations to qualified individuals with disabilities. With a comprehensive range of benefits including health, dental, and vision insurance, life and disability coverage, retirement savings plans, and paid time off, Conduent ensures that employees are supported both professionally and personally.