Bilingual Customer Service Representative

SRS Distribution Inc. is a prominent leader in the building materials distribution industry with a nationwide presence and a strong commitment to customer satisfaction and operational excellence. The company operates numerous branches across the United States, including the Huntsville, Alabama location at 6215 Old Madison Pike NW, where it provides top-tier products and services to contractors, builders, and walk-in customers. SRS Distribution cultivates a dynamic workplace culture characterized by the motto "Make Money and Have Fun!" This philosophy encourages a positive, motivated, and engaging environment for employees at all levels, promoting both personal and professional growth.

The Customer Service Representative role at SRS Building Products in Huntsville is a critical position focused on delivering exceptional service and fostering strong relationships with customers and internal teams. This role involves direct engagement with walk-in clients, phone inquiries, and digital correspondence to ensure customer questions and concerns are handled promptly and professionally. The Customer Service Representative acts as a liaison between customers and the sales, drivers, and warehouse departments to guarantee timely order processing and fulfillment. Emphasizing a team-oriented approach, the role supports sales growth by identifying new business opportunities and effectively managing transactions within ERP and CRM systems.

Ideal candidates possess a proactive attitude, strong customer focus, and are technologically savvy, especially with intermediate ERP system skills. Bilingual abilities in English and Spanish are preferred to enhance communication and broaden the company’s customer base. The role aligns closely with SRS Distribution’s core values, requiring adherence to compliance standards and the promotion of a safety-conscious and collaborative team environment.

This position is primarily sedentary, involving extensive computer and phone use, but also requires occasional physical activity such as assisting walk-in customers and handling items up to 20 pounds. There is no travel required for this on-site job. The Customer Service Representative reports directly to the Branch Manager and works closely with cross-functional teams to ensure business operations run smoothly.

Candidates should have at least 1-2 years of customer service experience, familiarity with CRM and ERP platforms, and a high school diploma or equivalent. Preferences include prior sales experience, strong multitasking capabilities, and a passion for building materials. The company offers competitive weekly or bi-weekly pay, discretionary bonuses, and a comprehensive benefits package including 401(k) with company match, employee stock purchase program, various paid leaves, medical, dental, and vision coverage, and other supportive programs designed to enhance employee well-being and professional development.

SRS Distribution is an Equal Employment Opportunity employer committed to diversity and inclusion, providing reasonable accommodations to applicants with disabilities. The company requires successful completion of background checks and drug screenings as part of the employment process. This role offers opportunities for career advancement in sales or management, making it an appealing opportunity for motivated individuals looking to grow within a thriving industry.