Bilingual Customer Service Representative

CAI is a reputable global services firm distinguished by its innovative approach and commitment to excellence. With a workforce exceeding 9,000 associates worldwide and an impressive annual revenue surpassing $1.3 billion, CAI has solidified its presence as a leader in its industry. This privately held company prides itself on a unique combination of talent and technology designed to empower clients, colleagues, and communities alike. With over four decades of experience, CAI is known for crafting tailor-made solutions that deliver enduring results across both public and commercial sectors. Moreover, CAI stands out for its pioneering efforts in fostering neurodiversity within enterprise environments, demonstrating a commitment to inclusivity and workplace diversity.

The organization is currently seeking a highly motivated Bilingual Customer Service Representative to join their team, contributing to the continued success and growth of the SunPass customer support operations. This full-time, onsite position based in Boca Raton offers an ideal opportunity for bilingual individuals skilled in English and Spanish who are passionate about delivering excellent customer service. The role is designed as a contract position with a work schedule from Monday through Friday, 8:00 AM to 5:00 PM. The hourly wage is set at $22, reflecting the company’s dedication to competitively compensating its talented workforce.

In this role, the Bilingual Customer Service Representative will act as the first point of contact for SunPass customers. Responsibilities include providing comprehensive account support, delivering product information, and assisting with a variety of inquiries and transactions. The ideal candidate will be adept at navigating multiple systems and applications to efficiently address customer needs and resolve issues. This position demands individuals who can communicate with empathy, warmth, and professionalism while maintaining a thorough understanding of company policies, programs, and procedures. The representative will also uphold strict confidentiality standards to protect customer information as required by relevant laws and regulations.

The Bilingual Customer Service Representative role at CAI is an exciting career move for those with proven experience in customer service and bilingual capabilities. The position not only offers a stable and dynamic work environment but also aligns with CAI’s mission to power the possible through innovative solutions and exceptional service. Employees in this role can expect to develop their skills further, engage with a diverse customer base, and be part of a company that values contributions and fosters professional growth. The benefits package includes medical, dental, and vision insurance, a 401k retirement plan, paid sick leave, and other paid time off provisions adhering to applicable laws, reflecting CAI’s commitment to employee well-being and work-life balance.