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Job Overview
Employment Type
Temporary
Full-time
Compensation
Hourly
Exact $22.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Paid sick leave
Paid Time Off
Job Description
CAI is a reputable global services firm distinguished by its innovative approach and commitment to excellence. With a workforce exceeding 9,000 associates worldwide and an impressive annual revenue surpassing $1.3 billion, CAI has solidified its presence as a leader in its industry. This privately held company prides itself on a unique combination of talent and technology designed to empower clients, colleagues, and communities alike. With over four decades of experience, CAI is known for crafting tailor-made solutions that deliver enduring results across both public and commercial sectors. Moreover, CAI stands out for its pioneering efforts in fostering neurodiversity within enterprise... Show More
Job Requirements
- Proven experience in customer service
- bilingual in English and Spanish
- strong verbal and written communication skills
- ability to clearly explain complex information to ensure customer understanding
- strong problem-solving and conflict-resolution skills
- ability to navigate multiple systems and research solutions efficiently
- ability to remain calm and professional in a fast-paced environment
- strong time management and organizational skills
Job Qualifications
- Proven experience in customer service
- bilingual in English and Spanish
- strong verbal and written communication skills
- ability to clearly explain complex information to ensure customer understanding
- strong problem-solving and conflict-resolution skills
- ability to navigate multiple systems and research solutions efficiently
- ability to remain calm and professional in a fast-paced environment
- strong time management and organizational skills
- call center or high-volume customer service experience preferred
- experience assisting customers with account-based services preferred
Job Duties
- Answer incoming customer calls and respond to inquiries using knowledge gained through training
- assist customers with account funding, maintenance, and general account questions
- identify customer needs to provide complete, accurate, and timely information
- process transactions using customer-focused systems and applications
- maintain a solid understanding of programs, policies, procedures, and supporting technology
- communicate with warmth, empathy, and professionalism
- adhere to confidentiality requirements and applicable laws, ensuring information is shared only with authorized individuals
- perform additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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