Job Overview
Compensation
Hourly
Range $18.00 - $21.00
Benefits
Health care options
401k savings
retirement plan with company match
Training opportunities
career growth
values-driven culture
teamwork
Job Description
Penske Automotive Group is a prominent Fortune 500 company recognized as one of the "Best Dealerships to Work For" by Automotive News. The group is widely respected within the automotive industry for its dedication to delivering exceptional customer service and fostering a values-driven culture based on integrity, professionalism, excellence, and teamwork. In addition to their strong industry presence, Penske Automotive Group has been proudly named one of Glassdoor's Best Places to Work, highlighting their commitment to employee satisfaction and career growth.
This dedicated automotive company offers a comprehensive benefits program, which includes medical, dental, and vision coverage, alongside a 401k savings and retirement plan complemented by a company match. They emphasize continuous professional development by providing employees with extensive training, resources, and opportunities for career advancement tailored to each individual’s performance, experience, and interests.
The role of the Bilingual Team Lead (English/Spanish) within the Business Development Center (BDC) is a dynamic and rewarding position. The person in this role will play a crucial part in supporting the BDC Manager with administrative responsibilities concerning daily operations, tracking team productivity, and enhancing departmental performance. This role also involves active participation in customer service by handling inbound and outbound calls as well as responding to AI chat inquiries that lead to scheduling appointments in the Service department.
As a Bilingual Team Lead, you will be instrumental in generating performance reports, assisting with employee requests related to schedule adjustments, time off, and other administrative matters. Mentorship is a core element of this position, requiring you to assist and support BDC Representatives, helping them grow and succeed within the team. Furthermore, collaboration with the Service Management and Advisor teams is essential to ensuring smooth operations and a superior customer experience.
Maintaining accurate customer records and activity based on the reservation system is also key to this role. Compliance with company policies, manufacturer standards, and operational procedures is strictly observed to sustain the highest standards of service and efficiency. Additionally, ongoing training participation is mandatory to stay updated on best practices and industry trends. The position may include other duties as assigned, offering flexibility and opportunities to broaden your skill set within the automotive service environment.
In summary, this role suits motivated bilingual individuals who thrive in fast-paced and results-driven environments and are passionate about providing outstanding customer experiences. Penske Automotive Group offers not just a job but a career path with competitive compensation, comprehensive benefits, and a chance to join the best customer experience team in the automotive industry. If you have a positive attitude, excellent communication skills, and a commitment to quality, this position places you at the center of a thriving, customer-focused organization where you can make a significant impact.
This dedicated automotive company offers a comprehensive benefits program, which includes medical, dental, and vision coverage, alongside a 401k savings and retirement plan complemented by a company match. They emphasize continuous professional development by providing employees with extensive training, resources, and opportunities for career advancement tailored to each individual’s performance, experience, and interests.
The role of the Bilingual Team Lead (English/Spanish) within the Business Development Center (BDC) is a dynamic and rewarding position. The person in this role will play a crucial part in supporting the BDC Manager with administrative responsibilities concerning daily operations, tracking team productivity, and enhancing departmental performance. This role also involves active participation in customer service by handling inbound and outbound calls as well as responding to AI chat inquiries that lead to scheduling appointments in the Service department.
As a Bilingual Team Lead, you will be instrumental in generating performance reports, assisting with employee requests related to schedule adjustments, time off, and other administrative matters. Mentorship is a core element of this position, requiring you to assist and support BDC Representatives, helping them grow and succeed within the team. Furthermore, collaboration with the Service Management and Advisor teams is essential to ensuring smooth operations and a superior customer experience.
Maintaining accurate customer records and activity based on the reservation system is also key to this role. Compliance with company policies, manufacturer standards, and operational procedures is strictly observed to sustain the highest standards of service and efficiency. Additionally, ongoing training participation is mandatory to stay updated on best practices and industry trends. The position may include other duties as assigned, offering flexibility and opportunities to broaden your skill set within the automotive service environment.
In summary, this role suits motivated bilingual individuals who thrive in fast-paced and results-driven environments and are passionate about providing outstanding customer experiences. Penske Automotive Group offers not just a job but a career path with competitive compensation, comprehensive benefits, and a chance to join the best customer experience team in the automotive industry. If you have a positive attitude, excellent communication skills, and a commitment to quality, this position places you at the center of a thriving, customer-focused organization where you can make a significant impact.
Job Requirements
- Proficiency in English and Spanish
- prior experience in business development center or customer service roles preferred
- excellent communication skills
- ability to mentor and assist team members
- strong organizational skills
- ability to handle multiple tasks
- reliability and positive attitude
Job Qualifications
- Proficiency in English and Spanish
- experience working as a BDC representative in the automotive field is preferred
- genuine interest in providing an exceptional customer experience
- friendliness, enthusiasm, reliability, with a positive team-player attitude
- excellent communication, interpersonal, and organizational skills
- strong work ethic with the ability to work in a fast-paced, results-driven environment
Job Duties
- Support the BDC manager with administrative responsibilities regarding daily operations, team productivity, and departmental performance when directed
- support the department by answering inbound calls, making outbound calls, and answering AI chats that result in Service department appointments
- generate performance reports
- assist the BDC manager with BDC representative requests for time off, schedule changes, or other requests as needed
- assist and mentor BDC representatives when needed
- support the Service Management and Advisor teams when needed
- maintain accurate customer records and activity within the reservation system
- ensure compliance with company policies, manufacturer requirements, and operational standards
- participate in ongoing training
- perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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