Bilingual Associate Client Support Consultants

ADP is a global leader in cloud-based human capital management (HCM) solutions that combine HR, payroll, talent, time, tax, and benefits administration. As a pioneering force in business outsourcing services, analytics, and compliance expertise, ADP is dedicated to fostering a down-to-earth corporate culture that embraces innovation, values diverse perspectives, and promotes inclusion and belonging. With numerous awards recognizing its contributions and workplace excellence, ADP is committed to career advancement opportunities and continuous learning for its employees, making it an ideal place for professional growth.

The role of Bilingual Associate Client Support Consultant at ADP is a hybrid position, requiring employees to work in the office three days a week and remotely for two days. This role is pivotal in providing top-tier customer service to clients who typically run businesses with 1 to 49 employees. As the front line of client interaction, the Associate Client Support Consultant is responsible for resolving client issues, answering questions, training users on ADP technology, and ensuring a seamless service experience. The dynamic nature of the job means no two days are the same, offering varied challenges and learning opportunities. The position demands comfort in a fast-paced, metrics-driven call center environment, where clear and professional communication both over the phone and in writing builds client trust and satisfaction.

In this role, you will engage in troubleshooting payroll issues and partner with multiple business units to help clients effectively manage their business challenges using ADP solutions. Continuous learning is encouraged, with comprehensive training focused on payroll regulations, compliance, operating procedures, and the products ADP offers. Organization and adherence to a structured schedule are key, especially during peak times like the end of the year when the volume of inbound calls increases.

ADP values inclusivity and equity, providing a supportive work environment where employees can be authentic and feel a sense of belonging. The company promotes engagement through Business Resource Groups and offers ongoing development opportunities, mentorship, and best-in-class benefits starting from day one. Employees are encouraged to focus on mental health and well-being and are supported in making a positive community impact through company-sponsored volunteer programs.

This role is ideal for individuals who possess strong bilingual skills in English and Spanish, have experience in customer service or HR/HRIS systems, and thrive in collaborative, fast-paced environments. Veterans are welcomed and recognized for their unique talents and discipline. ADP commits to equal employment opportunities, valuing qualifications, experience, and merit while fostering a workplace free from discrimination. Applicants are invited to join a company where they can grow their career, continuously learn, and make a meaningful difference in clients' lives and communities.