Bilingual Analyst, Case Management – $5,000 New Hire Bonus - Field, North Miami Florida Area

CVS Health is a leading healthcare company committed to building a world of health around every individual. With a mission to create a more connected, convenient, and compassionate health experience, CVS Health serves millions of customers across the United States. Known for its comprehensive retail pharmacy services, advanced health solutions, and innovative insurance plans through Aetna, CVS Health is dedicated to improving the health outcomes of communities by simplifying healthcare for individuals, families, and communities alike. The company values passionate colleagues who care deeply about their work, innovate with purpose, maintain accountability, and prioritize safety and quality in every aspect of their operations. CVS Health fosters a supportive environment promoting diversity, inclusivity, and career growth, all while striving to transform the healthcare landscape with cutting-edge technologies and patient-centered care.

This specific role is an Analyst Case Management position within Aetna's Long-Term Services and Supports (LTSS) team. This is a full-time, field-based position serving locations including North Miami, Miramar, Aventura, Hialeah, and Flagler in Florida. Candidates must be willing to travel extensively—50 to 75 percent of the time—to engage with members face to face, ensuring that their medical and supportive care needs are managed promptly and effectively. The standard working hours for this position are Monday through Friday from 8:00 a.m. to 5:00 p.m., reflecting a structured schedule conducive to balancing personal and professional responsibilities.

The Case Management Coordinator plays a vital role in coordinating, planning, and implementing case management activities to support members' overall wellness. This role requires a tech-savvy, self-motivated, energetic individual who is detail-oriented and highly organized. The position offers a competitive salary range from $21.10 to $40.90 per hour, depending on factors such as experience, education, and location. Additionally, the position includes a $5,000 new hire bonus, enhancing the reward for qualified applicants. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and more, all aimed at supporting the physical, emotional, and financial well-being of employees and their families.

Key responsibilities include assessing members telephonically or in person, creating care plans, coordinating with primary care providers and specialists, managing prior authorizations, reviewing medications, and connecting members to community resources. The role requires managing caseloads involving both supportive and medically complex members. The Case Management Coordinator will use effective communication skills in both English and Spanish, leveraging bilingual abilities to better serve diverse populations within the Florida service area. This role suits professionals with experience in behavioral health or long-term care, who are adept at multitasking and are flexible in adapting to the fast-paced healthcare environment. Candidates should reside in designated Florida locations and have reliable transportation for required travel, for which mileage reimbursement is provided.