
Job Overview
Compensation
Salary
Exact $55,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Employee assistance program
Paid holidays
Job Description
Our establishment is a dynamic and fast-paced casino and entertainment venue renowned for delivering world-class guest experiences through its exceptional beverage services. As a key player in the hospitality and gaming industry, we operate a variety of casino bars, lounges, beverage stations, and assigned beverage venues that consistently prioritize guest satisfaction and operational excellence. With a commitment to maintaining high standards across all facets of service, our company fosters an environment that supports team development, operational integrity, and customer engagement. We emphasize compliance with regulations and company policies while promoting a culture of safety and responsible service.\n\nThe Operations & Service Leadership role is a pivotal position within our beverage operations team, designed to oversee and direct the daily functions of our diverse beverage outlets. This leadership position requires an individual who excels in managing both people and processes, ensuring that every guest interaction aligns with our company's high service standards. The successful candidate will lead by example through hands-on coaching, active floor presence, and effective communication with team members and cross-departmental partners. This role encompasses a broad range of responsibilities including team management, inventory control, financial accountability, compliance adherence, and operational readiness. Salary for this position starts at $55,000 annually, reflecting the integral nature of this role within our operational hierarchy.\n\nIn this role, you will supervise front-line team members such as bartenders and beverage servers, fostering an environment where teamwork, accountability, and employee engagement are paramount. You will conduct training programs to enhance product knowledge, service techniques, and compliance with responsible alcohol service laws. Monitoring beverage quality, managing inventory, and controlling costs are critical components of this leadership position, alongside driving sales performance and supporting promotional initiatives. The role also demands close collaboration with other departments including Food & Beverage leadership, Casino Operations, Marketing, and Security to ensure seamless and safe guest experiences.\n\nAdditionally, you will be responsible for maintaining compliance with all regulatory requirements related to gaming, health, and safety standards. Conducting thorough inspections, maintaining documentation, and supporting audits are part of ensuring operational excellence and safety. The role requires flexibility to handle varied shifts in a 24-hour environment, working during peak periods which include holidays, special events, and high-volume days. Physical stamina is necessary due to the demands of being on-foot for extended durations and handling operational tasks effectively. This leadership opportunity is ideal for a motivated, experienced individual aiming to advance their career within an exciting casino hospitality environment, committed to providing unforgettable beverage service experiences.
Job Requirements
- High school diploma or GED equivalent
- Minimum two years of bartending experience in a high-volume restaurant, casino, hotel, sports venue, or entertainment environment
- Minimum two years of supervisory or leadership experience in beverage operations
- Experience supervising and developing front-line team members
- Experience with inventory control, scheduling, labor management, and cash handling procedures
- Working knowledge of Point-of-Sale (POS) systems
Job Qualifications
- Strong leadership, coaching, and team-building skills
- Extensive knowledge of beer, wine, spirits, cocktails, and current beverage trends
- Ability to effectively diffuse guest complaints and resolve conflicts professionally
- Excellent verbal and written communication skills
- Strong organizational, analytical, and decision-making abilities
- Ability to multitask and prioritize in a fast-paced, high-volume environment
- Strong attention to detail and commitment to operational excellence
- Ability to work independently while maintaining collaboration with multiple departments
- Proficiency with Microsoft Office and hospitality management systems
- Ability to obtain and maintain all required gaming and alcohol service licenses and certifications
Job Duties
- Supervise and direct day-to-day operations of casino bars, lounges, beverage stations, and assigned beverage venues
- Maintain exceptional guest service standards and ensure team members deliver a world-class guest experience
- Lead by example through active floor presence, coaching, and hands-on support during peak business periods
- Conduct pre-shift meetings to communicate operational priorities, promotions, service expectations, and guest service initiatives
- Monitor beverage quality, presentation standards, cleanliness, and service consistency throughout all beverage outlets
- Resolve guest concerns, complaints, and service recovery situations in a timely and professional manner
- Ensure compliance with all responsible alcohol service laws and company policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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