Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Graton Resort & Casino is a premier gaming and entertainment destination located in California, known for its exceptional hospitality, world-class gaming experience, and diverse dining options. This vibrant establishment not only offers a wide range of gaming opportunities but also prides itself on delivering outstanding customer service and a welcoming atmosphere for all guests. As a leader in the hospitality industry, Graton Resort & Casino is committed to fostering an inclusive environment that promotes teamwork, integrity, and respect among its employees and guests alike. The resort combines luxurious accommodations, delicious cuisine, and thrilling entertainment to create a memorable experience for visitors from around the region and beyond.
The Beverage Supervisor position at Graton Resort & Casino plays a critical role in ensuring the smooth operation of beverage services on the casino floor during assigned shifts. Reporting directly to the Beverage Manager, the supervisor's primary responsibility is to oversee the beverage team and maintain high standards of service while enforcing responsible alcohol sales in compliance with all policies and legal requirements. This role requires a dynamic leader who can manage staffing levels, conduct training, monitor inventory, and enforce company policies fairly and effectively in accordance with union contracts. With a sharp focus on guest satisfaction, the Beverage Supervisor actively circulates through various bars and areas of responsibility, ensuring that team members deliver timely and cordial service to every patron.
In addition to supervising daily beverage operations, the Beverage Supervisor assists in scheduling labor needs, managing shift checkouts, and maintaining detailed inspection checklists. They also perform point-of-sale transactions, resolve guest concerns efficiently, and contribute to continuous improvement initiatives within the beverage department. This position demands exceptional communication and organizational skills, the ability to work in a fast-paced environment, and sound judgment when making decisions, particularly in challenging situations involving guests or team members. The supervisor must hold a minimum high school diploma or equivalent, possess at least one year of supervisory experience in food and beverage, and be knowledgeable about alcoholic beverages and regulatory compliance. Being 21 years or older and able to obtain a gaming license are also mandatory requirements.
Physically, the supervisor must be capable of standing, walking, climbing, bending, reaching, and exerting manual dexterity throughout their shift in a work environment that may be hot, cold, noisy, or smoky. Job duties include maintaining the assigned area, using chemical agents safely, and maintaining constant communication with staff and guests. This role embodies Graton Resort & Casino’s commitment to redefining hospitality by promoting the company’s values and championing a culture of excellence and responsible service.
This full-time position offers an exciting opportunity for professionals passionate about hospitality management and beverage service in one of Northern California's most respected resorts. Candidates eager to develop leadership skills and grow within a dynamic casino environment will find the Beverage Supervisor role at Graton Resort & Casino to be a rewarding career path that blends operational management, guest service, and team leadership into one comprehensive role.
The Beverage Supervisor position at Graton Resort & Casino plays a critical role in ensuring the smooth operation of beverage services on the casino floor during assigned shifts. Reporting directly to the Beverage Manager, the supervisor's primary responsibility is to oversee the beverage team and maintain high standards of service while enforcing responsible alcohol sales in compliance with all policies and legal requirements. This role requires a dynamic leader who can manage staffing levels, conduct training, monitor inventory, and enforce company policies fairly and effectively in accordance with union contracts. With a sharp focus on guest satisfaction, the Beverage Supervisor actively circulates through various bars and areas of responsibility, ensuring that team members deliver timely and cordial service to every patron.
In addition to supervising daily beverage operations, the Beverage Supervisor assists in scheduling labor needs, managing shift checkouts, and maintaining detailed inspection checklists. They also perform point-of-sale transactions, resolve guest concerns efficiently, and contribute to continuous improvement initiatives within the beverage department. This position demands exceptional communication and organizational skills, the ability to work in a fast-paced environment, and sound judgment when making decisions, particularly in challenging situations involving guests or team members. The supervisor must hold a minimum high school diploma or equivalent, possess at least one year of supervisory experience in food and beverage, and be knowledgeable about alcoholic beverages and regulatory compliance. Being 21 years or older and able to obtain a gaming license are also mandatory requirements.
Physically, the supervisor must be capable of standing, walking, climbing, bending, reaching, and exerting manual dexterity throughout their shift in a work environment that may be hot, cold, noisy, or smoky. Job duties include maintaining the assigned area, using chemical agents safely, and maintaining constant communication with staff and guests. This role embodies Graton Resort & Casino’s commitment to redefining hospitality by promoting the company’s values and championing a culture of excellence and responsible service.
This full-time position offers an exciting opportunity for professionals passionate about hospitality management and beverage service in one of Northern California's most respected resorts. Candidates eager to develop leadership skills and grow within a dynamic casino environment will find the Beverage Supervisor role at Graton Resort & Casino to be a rewarding career path that blends operational management, guest service, and team leadership into one comprehensive role.
Job Requirements
- High school diploma or equivalent
- one year food and beverage supervisory experience preferred
- ability to communicate effectively in written and verbal form
- flexible schedule including weekends, holidays, and all shifts
- ability to delegate and evaluate hourly team members with minimal supervision
- sound judgment in decision-making
- ability to work in a fast-paced environment
- strong leadership, communication, and organizational skills
- knowledge of alcoholic beverages and relevant regulations
- must be at least 21 years old
- must be able to obtain a gaming license
Job Qualifications
- One year food and beverage supervisory experience preferred
- high school diploma or equivalent
- effective communication skills both written and verbal
- strong leadership and organizational skills
- knowledge of alcoholic beverages and relevant regulations
- ability to handle a flexible work schedule including weekends and holidays
- ability to delegate, empower, and evaluate team members
- sound judgment in decision-making including difficult situations
- must be at least 21 years of age
- ability to obtain a gaming license
Job Duties
- Redefine hospitality by supporting and promoting company values
- enforce policies and procedures among team members in line with union contracts
- oversee daily activities ensuring smooth operations and high-quality service
- assist with training beverage team members including bartenders, servers, and porters
- actively circulate among bars to ensure timely and cordial guest service
- assist in building daily schedules and managing labor for all beverage areas
- conduct team member observations to ensure high service levels
- perform point-of-sale operations as necessary
- respond promptly to all beverage-related guest issues
- perform monthly inventory and report to Beverage Manager
- perform other assigned duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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