Job Overview
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Employee assistance program
Job Description
The hiring establishment is a prominent casino operated under the governance of the Pueblo of Santa Ana, known for providing top-tier entertainment and gaming experiences within a vibrant cultural setting. This casino not only offers a wide array of gaming options but also focuses on exceptional guest services, ensuring a welcoming and enjoyable environment for all visitors. The company holds a respected position in the hospitality and gaming industry, emphasizing core values such as respect, dependability, professionalism, and honesty. Employment at this casino often values cultural heritage and community involvement, offering preference to qualified Santa Ana Tribal Members, in alignment with its tribal community principles.
The role available is that of a Non-Alcoholic Beverage Server Assistant, a crucial position dedicated to supporting the service of non-alcoholic beverages throughout the casino floor. This full-time role involves preparing and stocking beverages like coffee, tea, soda, water, and juices efficiently for Beverage Servers. The position demands a detail-oriented and proactive individual who can maintain beverage stations, ensure cleanliness, and restock supplies promptly, contributing to an outstanding guest experience. A flexible schedule is essential, including the willingness to work weekends and holidays, reflecting the 24/7 nature of the casino environment.
Employees in this role are expected to exhibit strong communication skills and a polite, friendly demeanor when interacting with casino guests and co-workers. They must also be physically capable of performing tasks such as lifting heavy items, pushing beverage carts, and standing for extended periods, which underscores the demanding yet rewarding nature of this service position. Candidates should possess a high school diploma or GED and have the ability to obtain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key license, ensuring compliance with gaming regulations.
The casino promotes a professional workplace culture where employees are encouraged to take accountability, accept constructive feedback, and continuously improve their service skills. Multicultural and bilingual experience is preferred to effectively cater to the diverse customer base frequently encountered in the gaming and hospitality industry. The role also requires familiarity with electronic communication, necessitating a smartphone capable of running company applications, which may be provided through a payroll deduction program if not supplied by the candidate.
Overall, this position offers a dynamic work atmosphere within a respected tribal casino setting, with a focus on teamwork, guest satisfaction, and operational excellence. It provides a valuable opportunity for individuals looking to build a career in the hospitality and gaming sectors, particularly those with ties to the Santa Ana community. The role contributes directly to the seamless functioning of beverage services on the casino floor, enhancing the overall guest experience and supporting the casino’s reputation for quality service.
The role available is that of a Non-Alcoholic Beverage Server Assistant, a crucial position dedicated to supporting the service of non-alcoholic beverages throughout the casino floor. This full-time role involves preparing and stocking beverages like coffee, tea, soda, water, and juices efficiently for Beverage Servers. The position demands a detail-oriented and proactive individual who can maintain beverage stations, ensure cleanliness, and restock supplies promptly, contributing to an outstanding guest experience. A flexible schedule is essential, including the willingness to work weekends and holidays, reflecting the 24/7 nature of the casino environment.
Employees in this role are expected to exhibit strong communication skills and a polite, friendly demeanor when interacting with casino guests and co-workers. They must also be physically capable of performing tasks such as lifting heavy items, pushing beverage carts, and standing for extended periods, which underscores the demanding yet rewarding nature of this service position. Candidates should possess a high school diploma or GED and have the ability to obtain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key license, ensuring compliance with gaming regulations.
The casino promotes a professional workplace culture where employees are encouraged to take accountability, accept constructive feedback, and continuously improve their service skills. Multicultural and bilingual experience is preferred to effectively cater to the diverse customer base frequently encountered in the gaming and hospitality industry. The role also requires familiarity with electronic communication, necessitating a smartphone capable of running company applications, which may be provided through a payroll deduction program if not supplied by the candidate.
Overall, this position offers a dynamic work atmosphere within a respected tribal casino setting, with a focus on teamwork, guest satisfaction, and operational excellence. It provides a valuable opportunity for individuals looking to build a career in the hospitality and gaming sectors, particularly those with ties to the Santa Ana community. The role contributes directly to the seamless functioning of beverage services on the casino floor, enhancing the overall guest experience and supporting the casino’s reputation for quality service.
Job Requirements
- Preference is given to qualified Santa Ana Tribal Members
- High school diploma or general education degree (GED) required
- Must be able to work a flexible schedule including weekends and holidays
- Stocking experience preferred
- Multicultural and bilingual experience preferred
- A smartphone capable of running company applications and communication systems is required
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key license
Job Qualifications
- High school diploma or general education degree (GED)
- Ability to work a flexible schedule including weekends and holidays
- Stocking experience preferred
- Multicultural and bilingual experience preferred
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key license
- Display strong verbal and written communication skills
- Ability to handle conflict situations
- Physical ability to lift and move heavy items and push beverage carts
Job Duties
- Provide prompt, courteous, and friendly service to all Casino guests whether or not they are gambling
- Prepare non-alcoholic beverage selections and necessary beverage condiments for Beverage Servers
- Replenish supplies necessary to prepare beverages for Casino guests from back stock, as necessary
- Restock beverage service stations with supplies used in providing beverages to Casino guests (cups, cup lids, napkins, etc.)
- Ensure coolers are cleaned and stocked with bottled water
- Ensure bottled water cooler is full
- Ensure all ice machines are full and clean
- Ensure maintenance, cleanliness, and stock levels of bag and box area
- Maintain cleanliness of beverage service stations and beverage service carts
- Remove empty cups and other beverage containers from gaming areas and dispose of them in the trash
- Other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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