Job Overview
Compensation
Salary
Exact $95,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Paid holidays
Job Description
Graton Resort & Casino is a premier entertainment and hospitality establishment located in California, known for its vibrant casino gaming, exceptional dining experiences, and top-tier customer service. As an integral part of the hospitality industry, Graton Resort & Casino prides itself on delivering unmatched guest experiences through its wide range of services, including food and beverage operations, accommodation, entertainment, and gaming amenities. The resort has consistently been recognized for its commitment to quality, customer satisfaction, and the well-being of its team members, creating an environment that fosters growth, learning, and excellence in all aspects of hospitality.
The Beverage Shift Manager position at Graton Resort & Casino is a pivotal role within the beverage operations team. This full-time managerial role commands a salary of $95,000 annually and requires a dynamic and experienced individual to oversee daily beverage department activities during each shift. The Beverage Shift Manager ensures that the department delivers exceptional service to both internal team members and external guests, upholding the highest standards of hospitality and operational efficiency.
Responsibilities in this role include providing friendly, efficient service and supervising the beverage team to maintain a smooth workflow. The manager will make critical decisions impacting beverage revenue, guest satisfaction, and team member relations. By providing direct guidance, counseling, and support to team members and their direct reports, the Beverage Shift Manager promotes a positive and productive working environment. This individual enforces compliance with all applicable local, state, and federal rules and regulations related to beverage service, including safe alcohol service and health standards.
In addition, the Beverage Shift Manager redefines hospitality by embodying and promoting the resort's core values. They monitor and coordinate team member activities effectively, responding promptly to guest requests and concerns. The role involves strategic planning and scheduling of beverage activities for the shift, ensuring that all beverage outlets operate efficiently and safely. The manager actively circulates through bar areas to maintain the quality and timeliness of service while supervising compliance with department protocols.
This position demands strong leadership skills with an emphasis on team development, including hiring, training, and evaluating performance of beverage team members. It requires the ability to communicate clearly with guests, internal teams, and management, facilitating effective problem resolution and collaborative solutions. The Beverage Shift Manager also works closely with the IT and engineering departments and approved vendors to maintain all beverage equipment and systems, ensuring optimal operation.
Moreover, the role involves rigorous attention to quality control for products and services, maintaining cleanliness and safety of all beverage areas in accordance with the Board of Health standards. The manager must be knowledgeable in emergency procedures and promote a safe work environment. Regular communication routines include counseling the team, addressing technical issues, and liaising between departments to support operational excellence.
The ideal candidate for this role will have at least three years of experience managing food and beverage operations in a high-volume environment, preferably within a casino setting. Skills in budgeting, scheduling, training, and team management are essential. Proficiency in computer applications such as Microsoft Word and Excel, and familiarity with POS systems and InfoGenesis, are advantageous. Candidates must also be at least 21 years old and able to obtain a gaming license from the Graton Gaming Commission.
This leadership opportunity offers a unique chance to work in a dynamic, fast-paced environment dedicated to hospitality excellence and guest satisfaction. Candidates prepared to lead with integrity, promote responsible service, and enhance the guest experience at Graton Resort & Casino will find this role both challenging and rewarding.
The Beverage Shift Manager position at Graton Resort & Casino is a pivotal role within the beverage operations team. This full-time managerial role commands a salary of $95,000 annually and requires a dynamic and experienced individual to oversee daily beverage department activities during each shift. The Beverage Shift Manager ensures that the department delivers exceptional service to both internal team members and external guests, upholding the highest standards of hospitality and operational efficiency.
Responsibilities in this role include providing friendly, efficient service and supervising the beverage team to maintain a smooth workflow. The manager will make critical decisions impacting beverage revenue, guest satisfaction, and team member relations. By providing direct guidance, counseling, and support to team members and their direct reports, the Beverage Shift Manager promotes a positive and productive working environment. This individual enforces compliance with all applicable local, state, and federal rules and regulations related to beverage service, including safe alcohol service and health standards.
In addition, the Beverage Shift Manager redefines hospitality by embodying and promoting the resort's core values. They monitor and coordinate team member activities effectively, responding promptly to guest requests and concerns. The role involves strategic planning and scheduling of beverage activities for the shift, ensuring that all beverage outlets operate efficiently and safely. The manager actively circulates through bar areas to maintain the quality and timeliness of service while supervising compliance with department protocols.
This position demands strong leadership skills with an emphasis on team development, including hiring, training, and evaluating performance of beverage team members. It requires the ability to communicate clearly with guests, internal teams, and management, facilitating effective problem resolution and collaborative solutions. The Beverage Shift Manager also works closely with the IT and engineering departments and approved vendors to maintain all beverage equipment and systems, ensuring optimal operation.
Moreover, the role involves rigorous attention to quality control for products and services, maintaining cleanliness and safety of all beverage areas in accordance with the Board of Health standards. The manager must be knowledgeable in emergency procedures and promote a safe work environment. Regular communication routines include counseling the team, addressing technical issues, and liaising between departments to support operational excellence.
The ideal candidate for this role will have at least three years of experience managing food and beverage operations in a high-volume environment, preferably within a casino setting. Skills in budgeting, scheduling, training, and team management are essential. Proficiency in computer applications such as Microsoft Word and Excel, and familiarity with POS systems and InfoGenesis, are advantageous. Candidates must also be at least 21 years old and able to obtain a gaming license from the Graton Gaming Commission.
This leadership opportunity offers a unique chance to work in a dynamic, fast-paced environment dedicated to hospitality excellence and guest satisfaction. Candidates prepared to lead with integrity, promote responsible service, and enhance the guest experience at Graton Resort & Casino will find this role both challenging and rewarding.
Job Requirements
- Ability to communicate effectively with guests, team members and management in both written and verbal form
- High school diploma required
- Must be at least 21 years of age
- Must manage time effectively with minimum supervision
- Ability to make quick judgement decisions and demonstrate maturity
- Minimum three years previous experience as food and beverage manager within a high volume environment
- Previous beverage operations management experience in a casino environment preferred
- Excellent analytical skills
- Excellent attention to detail in products, services and appearance of operating beverage outlets
- Extensive knowledge managing a team, budgeting, training and scheduling
- Ability to write routine reports and correspondence
- Efficient using computers including but not limited to Word, Excel
- Knowledge of Point of Sale systems and InfoGenesis preferred
- Excellent guest service skills
- Must be able to obtain a gaming license by the Graton Gaming Commission
Job Qualifications
- High school diploma
- Minimum three years of food and beverage management experience in a high-volume environment
- Previous beverage operations management experience in a casino preferred
- Excellent communication skills in written and verbal form
- Outstanding analytical skills
- Strong attention to detail
- Proficient computer skills including Word and Excel
- Knowledge of POS systems and InfoGenesis preferred
- Experience in budgeting, scheduling, training and team management
- Demonstrated ability to make sound judgement decisions
- Excellent guest service skills
- Ability to obtain gaming license from Graton Gaming Commission
Job Duties
- Provide friendly and efficient beverage service to guests and team members
- Oversee day-to-day operations during the shift to ensure smooth beverage service
- Make decisions related to beverage revenue, guest service, and team member relations
- Monitor and coordinate activities of beverage department team members
- Respond promptly and professionally to guest requests and concerns
- Supervise, plan and schedule beverage activities for the shift
- Circulate actively throughout bar areas to ensure service quality and protocol adherence
- Ensure all beverage equipment and systems operate effectively and coordinate maintenance as needed
- Promote responsible alcohol service in compliance with laws and training
- Maintain compliance with health and safety regulations and ensure cleanliness of beverage areas
- Conduct team meetings, counseling, and training to maintain high performance
- Hire and train new team members utilizing job coach programs
- Evaluate and oversee job performance, holding subordinates accountable for duties and standards
- Maintain quality control of products and services, ensuring consistent excellence
- Communicate regularly with guests, team members, management, and other departments to resolve issues and improve operations
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