Beverage Server - Tequilas on the Gulf

Gulfport, MS, USA|

Job Overview

Compensation

Hourly

Range $9.75 - $15.50

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Employee assistance program

Training and Development

Job Description

Hard Rock International is a globally recognized company known for its unique blend of music, entertainment, and hospitality. With iconic venues worldwide, including cafes, hotels, and casinos, Hard Rock delivers an exciting atmosphere where guests can enjoy exceptional service and memorable experiences. The company is deeply committed to creating a vibrant, inclusive environment that celebrates music culture while providing top-tier hospitality services.

The Beverage Server role at Hard Rock Casino is a dynamic and engaging position that requires a high level of customer service skills and professionalism. As a Beverage Server, you will be central to enhancing the guest experience by offering prompt and attentive beverage service in a fast-paced casino environment. This role involves serving a variety of beverages, both alcoholic and non-alcoholic, ensuring compliance with responsible alcohol service guidelines, and maintaining a clean and organized service area.

The ideal candidate will be able to work flexible schedules, including nights, weekends, holidays, and special events, while maintaining a positive and professional image consistent with Hard Rock's standards. The position demands excellent communication skills, the ability to handle money responsibly, and a high energy level to keep pace with the busy gaming floor. The Beverage Server acts not only as the face of the casino's service team but also as an ambassador, promoting casino events and providing personalized attention to guests, including using their names whenever possible.

Working effectively with colleagues such as bartenders, barbacks, and supervisors is crucial for maintaining smooth operations. The server will be expected to uphold the company’s policies, maintain a round time of 20 minutes or less for drink service, and ensure guest satisfaction through quick and friendly service. This role also requires adherence to professional appearance standards, the ability to stand and walk for extended periods, and the capability to carry multiple drinks safely on trays.

This position offers a dynamic work environment for individuals who thrive in social settings and enjoy delivering exceptional guest experiences. While the job can be physically demanding and fast-paced, it also provides opportunities to engage with guests widely and represent the brand at various public and guest relations functions. Embracing the hard rock lifestyle and enthusiastic service philosophy is key to success in this role at Hard Rock Casino.

Job Requirements

Must be able to communicate clearly and effectively with all Hard Rockers and guests
Possess excellent guest service skills
Must be able to read, write legibly, understand and speak English
Able to work required schedule, which may include nights, weekends, holidays, and overtime as needed
Able to work flexible hours and days
Also able to work banquets and special events
Must meet professional appearance standards as prescribed by Hard Rock policy
Able to stand and walk for up to four hours wearing one-inch heels
Able to work in a fast paced and often crowded environment
Ability to interpret a variety of instructions
Must project a professional and positive image
High energy level
Excellent interpersonal skills
Ability to deal with people in a manner that shows sensitivity, tact, and professionalism
Must have basic mathematical skills
Must be able to add, subtract, multiply and divide.

Job Qualifications

Must be able to communicate clearly and effectively with all Hard Rockers and guests
Possess excellent guest service skills
Must be able to read, write legibly, understand and speak English
Able to work required schedule, which may include nights, weekends, holidays, and overtime as needed
Able to work flexible hours and days
Also able to work banquets and special events
Must meet professional appearance standards as prescribed by Hard Rock policy
Ability to interpret a variety of instructions
Must project a professional and positive image
High energy level
Excellent interpersonal skills
Ability to deal with people in a manner that shows sensitivity, tact, and professionalism
Must have basic mathematical skills
Must be able to add, subtract, multiply and divide.

Job Duties

Observes guests to respond to their needs
Follows alcohol awareness procedures regarding companys responsible beverage service, monitors guest consumption, and intervenes as needed according to guidelines
Takes beverage orders and communicates it to bartender
Assists in the preparation of drinks and presents drinks to guests
Serves both alcoholic and non-alcoholic beverages to casino guests
Requests ID from customers when legal age is questionable
Removes empty or dirty glasses and bottles and returns them to bar or kitchen
Keeps service area stocked and cleaned
Provides fast, exceptional service and receives satisfaction comments on internal shops
Handles money according to procedure and secures all monies at the end of each shift
Maintains quick and prompt service while maintaining a smile
Maintains round times of 20 minutes or less for drink service
Carries full trays of no more than 20 drinks on tray
Adheres to department and property policies and procedures
Maintains knowledge of property information, including memorabilia
Serves as an ambassador of goodwill while working and at guest and public relation functions
Works well with others, especially beverage servers, bartenders, barbacks, and beverage supervisor
Resolves service problems according to guidelines
Provides personalized service and uses guest name
Speaks positively when talking with guests and co-workers
Promotes casino events and programs
Accepts consequences of not adhering to departmental standards, which may include discipline up to and including termination.