Beverage Server Day Shift (Horseshoe Bossier) Part-Time

Shreveport, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $11.00 - $17.25

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee Discounts

meal discounts

Training and Development

Job Description

Caesars Entertainment is a globally recognized leader in the hospitality and gaming industry, known for offering luxurious casino resorts, exceptional guest experiences, and innovative entertainment. With a commitment to excellence and customer satisfaction, Caesars operates a wide range of properties that attract millions of visitors each year. The company prides itself on maintaining a vibrant and welcoming atmosphere where guests can enjoy top-tier services from gaming to fine dining.

The role of a Casino Beverage Server at Caesars Entertainment is essential in providing an engaging and hospitable environment for guests on the casino floor. As a Casino Beverage Server, you are a key ambassador, responsible for delivering fast, friendly, and professional beverage service while ensuring a safe and enjoyable experience for patrons. The position involves taking beverage orders, effectively communicating with bartenders for timely drink preparation, and ensuring that guests’ needs are met promptly. This role demands a high level of customer service skill, situational awareness, and the ability to multitask in a fast-paced, noisy, and often crowded environment.

In addition to serving drinks, the Casino Beverage Server actively promotes casino events, works closely with Caesars Rewards to encourage new card sign-ups, and helps foster a positive and lively atmosphere on the gaming floor. The position also involves monitoring guests’ alcohol consumption and intervening responsibly when necessary in line with the company’s alcohol management policies. The server supports guest satisfaction by supplementing trays, clearing empty glasses, and maintaining a clean and organized workstation.

To excel in this position, candidates must be at least 21 years old, possess a high school diploma or GED, and be capable of obtaining a Bossier ABO Card and Responsible Vendor Certification. Excellent communication skills, basic math proficiency, and knowledge of guest charge procedures are important to handle transactions and interact effectively with guests and team members. Physical stamina and the ability to work on one’s feet for extended periods are necessary due to the nature of the job, which requires walking, bending, lifting, and working in a lively casino environment with secondhand smoke, bright lights, and high noise levels.

This is a dynamic, full-time role with a schedule that may include nights, weekends, holidays, and overtime. Working as a Casino Beverage Server at Caesars Entertainment offers a unique opportunity to be part of an iconic brand committed to delivering exceptional entertainment experiences. This position is not only about serving beverages but also about creating memorable moments for guests through personalized service and a genuine welcoming attitude. If you thrive in fast-paced settings and enjoy engaging with diverse customers, this role promises both professional growth and an enjoyable working environment.

Job Requirements

Must be at least 21 years of age
high school diploma or GED required
must be able to obtain Bossier ABO Card and Responsible Vendor Certification
skilled in basic math in order to count money and present change correctly
knowledge of guest charge procedures
must possess excellent customer service and communication skills
able to work at a fast pace in mentally and physically stressful situations
knowledgeable of or able to learn tray service, cocktail ingredients
available to work required schedule which may include nights, weekends, holidays, and overtime
must be able to read, write, speak and understand English
able to respond to visual and auditory cues
able to lift and carry up to 20 pounds constantly while gripping necessary items such as glasses, pens, pads, garnishments, money
able to walk at least 2 miles during shift
able to bend, stoop, and twist when serving cocktails
able to stand and walk for periods up to 8-hour shifts
able to work in areas containing secondhand smoke, high noise levels, and bright lights
able to work at a fast pace in often crowded and noisy environment

Job Qualifications

High school diploma or GED
excellent customer service and communication skills
skilled in basic math to count money and present change correctly
knowledge of guest charge procedures
able to respond to visual and auditory cues
knowledgeable of or able to learn tray service and cocktail ingredients
able to work well with others including beverage team members
able to work at a fast pace in mentally and physically stressful situations
able to read, write, speak and understand English

Job Duties

Ensures player satisfaction at all times
provides personalized service and uses guest name
resolves service problems according to Service Recovery guidelines
serves as ambassador of goodwill while working and at customer and public relations functions
actively promotes casino events and programs
works closely with Caesars Rewards to promote new card sign-ups and relay benefits
provides fast, friendly, professional beverage service to casino guests
supplements tray with extra product to provide immediate or interim guest satisfaction
monitors guest consumption of alcohol and intervenes as needed according to Responsible Alcohol Management training and property guidelines
promotes guests' sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time
takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests
handles money according to departmental procedure
maintains a general knowledge of alcohol by brand and cocktails by ingredients
collaborates with beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers to ensure smooth operations
maintains a clean and stocked workstation
clears empty glasses from workstation/area
services guests according to the company standard sequence of service