Beverage Server

Montgomery, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Career advancement opportunities

Job Description

Wind Creek Hospitality is a distinguished gaming and hospitality company committed to delivering exceptional guest experiences through an exciting and immersive environment. Rooted in strong values and a dedication to a safe and respectful workplace, Wind Creek Hospitality offers rewarding opportunities for personal growth and career development within its various departments. The company emphasizes diversity, inclusion, and a drug-free workplace, maintaining a respectful, safe environment for all employees and guests.

This full-time Beverage Server position is based in Montgomery and involves a dynamic role within the Beverage Department. The shift for this role is from 5:45 pm to 2:15 am, though it may be adjusted based on business demands. The Beverage Server is responsible for serving a variety of alcoholic and non-alcoholic drinks to guests seated at gaming machines or bar areas throughout the casino floor. This role is essential in creating a memorable guest experience that combines attentive service with product knowledge and compliance with alcohol service regulations. The Beverage Server plays a vital part in fostering an atmosphere of fun and excitement where guests can enjoy the thrill of gaming alongside excellent beverage service.

The successful candidate will embody Wind Creek Hospitality's core values of enthusiasm, integrity, and accountability while ensuring compliance with all operational policies and tribal alcohol service standards. They will engage guests with genuine warmth and positive energy, contributing to the company's goal of providing an extraordinary escape into a world of excitement and possibility. The Beverage Server will be trained to have comprehensive knowledge of the menu, drink preparation, and responsible alcohol service, ensuring guest safety and satisfaction throughout their shift.

This role also includes responsibilities such as maintaining inventory, applying company policies diligently, and ensuring the cleanliness and safety of the premises. The candidate must pass specific certifications and adhere to tribal gaming licensing requirements, highlighting the significance of professionalism and regulatory compliance within the gaming environment. Overall, this position offers a robust opportunity to be part of a premier hospitality team where one can develop skills, work in a culturally diverse setting, and enjoy the chance to impact guest experiences positively while supporting the vibrant operation of Wind Creek Hospitality.

Job Requirements

high school diploma or GED required or currently enrolled and successfully complete a GED program within six months from start date as a condition of continued employment
must be twenty-one years of age or older
six months related experience and/or training preferred
willingness and ability to lift and carry 20lbs continuously throughout the day
must successfully pass job interview, including a guest service audition
must possess a high level of maturity, dependability, and punctuality
ability to speak effectively before groups of customers or employees of Wind Creek Hospitality
must be able to deal with problems involving several concrete variables in standardized situations
demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
must successfully complete Responsible Vendor Alcoholic Beverage Service, and TIPS training
must be able to perform basic mathematical calculations
willing to travel and participate in training as recommended or required
must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
must have willingness and ability to work in a smoke/secondary smoke environment

Job Qualifications

high school diploma or GED or currently enrolled and successfully complete a GED program within six months from start date
must be twenty-one years of age or older
six months related experience and/or training preferred
willingness and ability to lift and carry 20lbs continuously throughout the day
must possess a high level of maturity, dependability, and punctuality
ability to speak effectively before groups of customers or employees of Wind Creek Hospitality
must be able to deal with problems involving several concrete variables in standardized situations
demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
must successfully complete Responsible Vendor Alcoholic Beverage Service, and TIPS training
must be able to perform basic mathematical calculations
willing to travel and participate in training as recommended or required
must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
must have willingness and ability to work in a smoke/secondary smoke environment

Job Duties

maintains complete knowledge of all menu items, liquor brands, beers, non-alcoholic selections, daily special products and services available in the assigned venue
greets guests, takes beverage orders and relays them to bartenders, effectively utilizing the pos system and plu numbers, and utilizing the appropriate order call system
the ability to garnish drinks as needed
the ability to prepare beer, wine, and frozen drinks as needed
must be able to pass Responsible Service of Alcohol Test
complies with established policies on Reasonable Service of Alcohol
with assistance from the Beverage Manager, assures each individual site is in compliance with WCH’s Alcohol Policies & Procedures regarding the sale of alcohol on Tribal property
ensures sufficient inventories are maintained to meet the needs of the beverage operation
ensures that all applicable reports are completed in a timely manner
ensures the physical condition of the premises are maintained in a safe, healthy manner
ensures that all applicable operating policies and procedures are adhered to at all times without deviation and be extremely knowledgeable of the Minimum Internal Control Standards, Alcohol Policies & Procedures, and Fiscal Policies and Procedures
anticipates guests’ needs, responding promptly and acknowledging guests even when busy
other duties & responsibilities as assigned