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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $12.60
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional development opportunities
Job Description
Casino Arizona is a renowned entertainment and hospitality venue located in Scottsdale, Arizona, offering an exciting mix of gaming, dining, and live entertainment experiences. As a leading destination in the region, Casino Arizona is committed to providing exceptional service to all its guests in a vibrant, welcoming, and safe environment. The casino encompasses a variety of dining options, including fine dining restaurants, casual eateries, lounges, banquet halls, and poolside service, catering to a diverse clientele that values quality, comfort, and outstanding hospitality. Dedicated to excellence in guest services and operational standards, Casino Arizona fosters a team-oriented culture that values professionalism,... Show More
Job Requirements
- High school diploma or general education degree
- Previous serving experience
- Knowledge of Arizona State Liquor Laws - Title 4
- Working knowledge of electronic point of sale systems
- Must be at least 19 years old to serve alcoholic beverages with meals
- Must be at least 21 years old to serve beverages in cocktail and pool areas
- Maricopa County Food Handlers Card
- Ability to attend bi-annual Arizona state liquor law training
- Ability to attend annual Title 31/Anti-Money Laundering training
- Physical ability to stand for prolonged periods and lift up to 25 pounds
- Ability to work flexible schedule including weekends, evenings and holidays
- Must be able to read, write, speak and understand English
Job Qualifications
- High school diploma or general education degree required
- Previous serving experience required
- Related experience in a medium to high volume restaurant strongly preferred
- Knowledge of Arizona State Liquor Laws - Title 4 required
- Working knowledge using electronic point of sale systems required
- For Orange Sky Outlet Fine Dining Server, 1-2 years of experience in higher-end casual or mid-tier restaurant required
- For Banquet Server, 3-5 years of experience in banquet, catering, or restaurant environment required
- Basic PC skills and working knowledge of Microsoft Office applications for Room Service Server
- Maricopa County Food Handlers Card required
- Arizona Alcohol Awareness certification a plus
- Excellent customer service and communication skills required
- Ability to follow verbal and written instructions
- Must be a team player with a positive attitude and well-groomed appearance
- Must uphold highest standards of hospitality and professionalism
Job Duties
- Ensure excellent customer service for every guest, every time
- Greet guests, present menu, answer questions and make suggestions regarding food and beverages
- Write order on check or memorize it
- Relay order to kitchen and serve courses from kitchen and service bars
- Garnish and decorate dishes prior to serving, if required
- Observe diners to respond to any additional requests and to determine when meal has been completed
- Act immediately on all customer comments to ensure that corrections are made
- Total bill and accept payment or refer patron to cashier
- Set up and supply the beverage area with clean glassware, utensils, condiments and paper supplies if necessary
- Remove soiled glassware and utensils from table and counter tops
- Make coffee as needed
- Add ice and change soft drink containers
- Maintain cleanliness of designated areas as directed in accordance with established health and safety standards
- Responsible for renewal of Maricopa County Food Handlers Card
- Ensure designated work areas, flatware, glasses, dinner ware and other items used to serve customers are free from hazards
- Attend bi-annual Arizona state liquor law training
- Properly execute bottle service according to mandated steps of service
- Maintain up-to-date knowledge of Credit Card Compliance requirements and PCI standards
- Follow PCI Compliance regulations to protect card holder data
- Enforce applicable regulations under the Code of Federal Regulations, Title 31, Chapter X
- Attend Title 31/Anti-Money Laundering training annually
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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