Beverage Server

Santa Fe, NM, USA|

Job Overview

Compensation

Hourly

Range $5.00 - $9.00

Benefits

competitive pay

401k Match

Employee Discounts

Complimentary Meals

Free parking

growth opportunities

Supportive culture

Job Description

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, distinguished by its commitment to culture, place, and people. This esteemed establishment prides itself on offering guests a luxurious experience through its collection of luxury hotels and award-winning restaurants. Deeply rooted in authentic storytelling and exceptional service, Heritage Hotels & Resorts embraces community pride and a heartfelt dedication to both its guests and employees. The company values meaningful connections that are fostered through great service, creating an inviting atmosphere where visitors feel genuinely welcomed and cared for. This reputation has made it a beloved destination for travelers and locals alike, worthy of its status as a leader in New Mexico's hospitality industry.

Joining Heritage Hotels & Resorts means becoming part of a family that cares deeply about its team members and neighborhoods. The organization fosters an inclusive and supportive environment, encouraging professional growth and personal development. They emphasize the importance of pride in hospitality, recognizing that every guest interaction is an opportunity to make a lasting impression. Working here means contributing to an environment that values respect, excellence, and tradition while embracing innovation in luxury service.

We are currently looking for a Beverage Server who understands the power of exceptional hospitality. This role is vital in delivering a high standard of service that appears effortless yet intentional, contributing significantly to the overall guest experience. As a Beverage Server at Heritage Hotels & Resorts, you will engage guests warmly and attentively, ensuring their beverage needs are met with precision and care. Your role will include offering knowledgeable recommendations, preparing both alcoholic and non-alcoholic beverages according to established standards, and maintaining a clean and organized service environment.

The Beverage Server plays a key part in upholding luxury hospitality standards by providing timely service and monitoring guest satisfaction actively. You'll assist in maintaining the flow between bartenders, kitchen staff, and guests, helping to create seamless service that enhances the ambiance and quality for every visitor. This position requires not only a passion for hospitality but also a commitment to safety, sanitation, and compliance with alcohol service regulations.

Working at Heritage Hotels & Resorts offers more than just a job; it presents a chance to be part of a culture rooted in New Mexico pride and community spirit. Employees enjoy competitive pay, comprehensive benefits including a 25% match on 401k contributions, generous discounts across hotels, restaurants, spas, and retail, complimentary meals during shifts, and free parking. The company also prioritizes growth and development opportunities, encouraging team members to advance their careers in a supportive and welcoming environment. If you are passionate about delivering high-quality beverage service and want to work in a respected and thriving hospitality group, this role offers a perfect opportunity to build a rewarding career.

Job Requirements

High school diploma or equivalent required
Previous hospitality or food and beverage experience preferred
Luxury or upscale service experience preferred
Experience with POS systems preferred
Current New Mexico Food Handler Certification and Alcohol Server Certification required
Strong communication, multitasking and customer service skills
Working knowledge of restaurant point of sale systems
Ability to stand for extended periods and lift, carry, push and pull up to 25+ pounds
Flexible availability including nights, weekends and holidays

Job Qualifications

High school diploma or equivalent
Previous hospitality or food and beverage experience preferred
Luxury or upscale service experience preferred
Experience with POS systems preferred
Current New Mexico Food Handler Certification and Alcohol Server Certification required
Strong communication, multitasking and customer service skills
Working knowledge of restaurant point of sale systems

Job Duties

Maintain a high level of positive and professional interaction with guests, team members and leadership
Provide attentive and timely beverage service in accordance with luxury hospitality standards
Greet guests promptly, take beverage orders and offer knowledgeable recommendations
Prepare and serve alcoholic and non-alcoholic beverages following established recipes and presentation standards
Ensure accuracy of orders and proper delivery to guests in bar, lounge or dining areas
Monitor guest satisfaction and respond promptly to requests or concerns
Check identification to verify legal drinking age and follow responsible alcohol service practices
Maintain cleanliness and organization of service stations, bar areas and guest facing spaces
Assist with setting up and breaking down bar and service areas before and after shifts
Collaborate with bartenders and kitchen team to ensure seamless service flow
Process orders and payments accurately using POS systems
Maintain knowledge of current beverage menus, specials and promotions
Follow all safety, sanitation and alcohol compliance standards
Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards
Protect company assets and maintain confidentiality of proprietary, client and guest information
Other duties as assigned are consistent with the functions of this position as needed at the property