Job Overview

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Compensation

Hourly
Range $7.08 - $7.97
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling

Job Description

Pueblo of Sandia is a prominent and respected tribal organization that operates a casino environment emphasizing integrity, fairness, collaboration, and communication. The organization is committed to providing a workplace that recognizes performance excellence and promotes the ongoing success of its workforce. The Pueblo of Sandia’s hospitality offerings include a gaming floor comprised of slot machines, table games, and a high-limit gaming area, all designed to provide an inviting and enjoyable experience for guests. This vibrant and fast-paced setting reflects a dedication to exceptional service standards and community respect, driven by a strong team culture and adherence to professional principles.

The Beverage Server position at the Pueblo of Sandia is integral to delivering outstanding customer service within the casino’s gaming floor. This role involves providing timely and attentive beverage service to guests while maintaining a high standard of cleanliness and organization in all service areas. The Beverage Server must operate efficiently in a dynamic environment that requires excellent communication skills, the ability to engage guests professionally and courteously, and a commitment to upholding stringent health and safety regulations. Responsibilities also include operating equipment and point-of-sale systems, replenishing supplies, and maintaining equipment to ensure a seamless service experience.

The role demands physical endurance and the ability to perform various tasks such as walking, standing, lifting, and operating multiple service stations. Punctuality and adherence to attendance policies are critical, as team members are expected to follow assigned schedules including nights, weekends, holidays, and split shifts. Candidates must meet a minimum age requirement and be able to pass a thorough background check and drug screening to ensure compliance with organizational standards. This position offers an opportunity to grow professionally within a supportive community-focused company that values guest satisfaction and team collaboration. Being part of the Pueblo of Sandia team means contributing to a welcoming environment that prioritizes guest interactions, operational excellence, and safety protocols, fostering a rewarding and engaging work experience.

Job Requirements

  • High school diploma or GED certification
  • Must be at least 21 years of age
  • Ability to pass a stringent background investigation
  • Ability to pass pre-employment and random drug screening
  • Ability to work flexible hours including nights, weekends, holidays, split shifts, and overtime
  • Physical ability to lift at least 25 lbs
  • Ability to stand or walk for long periods
  • Ability to perform physical tasks such as balancing, climbing, crawling, kneeling, crouching, reaching, pushing, pulling, and carrying
  • Ability to maintain punctual and regular attendance
  • Willingness to work under stressful conditions and adapt to a fast-paced environment

Job Qualifications

  • High school diploma or GED
  • Must be at least 21 years old
  • Experience in restaurant or food service preferred
  • Knowledge of beverage service procedures
  • Familiarity with sanitation requirements according to Indian Health Services
  • Strong communication and interpersonal skills
  • Ability to operate POS systems
  • Ability to count money accurately
  • Detail oriented
  • Ability to follow oral and written instructions
  • Ability to maintain a safe work environment
  • Maintains high standard of personal hygiene
  • Ability to work professionally with coworkers and supervisors

Job Duties

  • Provides excellent customer service through friendly communication and positive interaction
  • Engage with guests in a friendly and professional manner
  • When assigned to the table games area, approaches customers only when cards are not in play and between deals
  • Ensures that the gaming area is properly maintained by removing empty cups and trash
  • Cleans casino floor drink stations and equipment maintaining health and safety standards
  • Replenishes supplies such as ice, cups, napkins, and soda bibs
  • Stocks refrigerators using FIFO rotation and replaces empty soda bibs with safe lifting techniques
  • Attends daily stand-up meetings and completes computer assisted training on time
  • Ensures temperature logs are completed every shift
  • Reports equipment issues to supervisors
  • Operates POS system accurately within the Poker Room handling cash and complimentary sales
  • Maintains cleanliness of IG cash registers
  • Presents checks to guests accurately
  • Maintains punctual and regular attendance
  • Performs other duties as assigned
  • Builds respectful guest relationships
  • Serves as initial contact for guest inquiries
  • Resolves guest issues promptly ensuring satisfaction
  • Possesses knowledge of all products and services

Job Criteria

Experience

No experience required


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