Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,612.00 - $1.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee assistance program
Job Description
Seneca Gaming Corporation is a premier gaming and hospitality company known for providing exceptional entertainment and dining experiences within their casino properties. Established with a deep commitment to customer satisfaction and operational excellence, Seneca Gaming integrates culture, community values, and innovative gaming environments to create a distinctive atmosphere for guests and employees alike. The company stands as a leader in the industry, known for its adherence to the highest standards in service, integrity, and employee development. Within the Food and Beverage Department, Seneca Gaming Corporation maintains strict compliance with policies, regulations, and internal control standards to ensure smooth, efficient, and profitable operations.
The Beverage Manager role at Seneca Gaming Corporation is a critical leadership position responsible for overseeing and managing the beverage operations that support the gaming floor’s dynamic environment. This position requires a highly motivated individual capable of driving service excellence, ensuring product quality, controlling costs, and maintaining compliance with all regulatory and corporate standards. The Beverage Manager ensures that all beverages served meet strict specifications and standards, closely supervising beverage servers, and coordinating beverage purchasing and inventory. Embedded in a fast-paced casino environment, this role demands a strategic thinker with a strong focus on customer service, team leadership, fiscal management, and regulatory compliance.
Compensation for this role starts at an annual salary of $55,612, with potential adjustments based on experience and education. The Beverage Manager position is full-time and offers an opportunity for career growth within a reputable gaming and hospitality organization. Key duties encompass managing daily financial reporting, auditing inventory and cost controls, recruiting and training staff, handling guest feedback, and ensuring seamless coordination with other departments such as Finance and Purchasing. Beyond operational management, the role also emphasizes creating a safe, clean, and appealing work environment while fostering positive guest interactions and professional staff conduct.
This position requires an individual with at least six years of experience in the food and beverage industry and a minimum of five years in management roles. Strong leadership qualities, excellent communication skills, and the ability to handle high-pressure situations characterizes an ideal candidate. The Beverage Manager must be adept at analyzing profit and loss statements, managing budgets, ensuring compliance with TIPs and internal policies, and promoting a strong team environment. Additionally, the role involves hands-on oversight of service quality, staffing, payroll, and customer satisfaction initiatives, contributing directly to the overall success of the Food and Beverage Department and the gaming property as a whole.
The Beverage Manager role at Seneca Gaming Corporation is a critical leadership position responsible for overseeing and managing the beverage operations that support the gaming floor’s dynamic environment. This position requires a highly motivated individual capable of driving service excellence, ensuring product quality, controlling costs, and maintaining compliance with all regulatory and corporate standards. The Beverage Manager ensures that all beverages served meet strict specifications and standards, closely supervising beverage servers, and coordinating beverage purchasing and inventory. Embedded in a fast-paced casino environment, this role demands a strategic thinker with a strong focus on customer service, team leadership, fiscal management, and regulatory compliance.
Compensation for this role starts at an annual salary of $55,612, with potential adjustments based on experience and education. The Beverage Manager position is full-time and offers an opportunity for career growth within a reputable gaming and hospitality organization. Key duties encompass managing daily financial reporting, auditing inventory and cost controls, recruiting and training staff, handling guest feedback, and ensuring seamless coordination with other departments such as Finance and Purchasing. Beyond operational management, the role also emphasizes creating a safe, clean, and appealing work environment while fostering positive guest interactions and professional staff conduct.
This position requires an individual with at least six years of experience in the food and beverage industry and a minimum of five years in management roles. Strong leadership qualities, excellent communication skills, and the ability to handle high-pressure situations characterizes an ideal candidate. The Beverage Manager must be adept at analyzing profit and loss statements, managing budgets, ensuring compliance with TIPs and internal policies, and promoting a strong team environment. Additionally, the role involves hands-on oversight of service quality, staffing, payroll, and customer satisfaction initiatives, contributing directly to the overall success of the Food and Beverage Department and the gaming property as a whole.
Job Requirements
- Minimum 18 years of age
- High school diploma or equivalency required
- Previous customer service experience preferred
- Six years in food and beverage field
- Five years management experience
- Ability to evaluate reports
- Knowledge of beverage administration and cost control
- Excellent interpersonal skills
- Strong communication and problem-solving skills
- Ability to write and speak effectively
- Skill in conflict resolution
- Leadership qualities
- Ability to instill pride and responsibility in team.
Job Qualifications
- Minimum 18 years of age
- High school diploma or equivalency required
- Six years of experience in food and beverage field
- Five years of management experience
- Ability to evaluate statistical and business reports
- Knowledge of beverage administration, cost control and services
- Excellent interpersonal and customer service skills
- Strong communication, coaching, team building and problem-solving abilities
- Ability to write routine correspondence and speak effectively
- Ability to interact effectively with customers and employees
- Skilled in resolving conflicts diplomatically
- Demonstrated leadership, fairness and sensibility
- Ability to inspire pride and responsibility in subordinate employees.
Job Duties
- Ensure that all beverage products served meet the established specifications and standards
- Communicate variances from the established standards to the Director of Food and Beverage
- Ensure that proper levels of service are provided based on forecasted need
- Complete the required daily financial tools and reports
- Work with Finance to ensure that all revenue is captured and reported in an accurate and relevant manner
- Ensure adherence to company policies and internal controls including compliance guidelines and inventory controls
- Execute and audit beverage inventory and cost control systems and procedures
- Prepare necessary paperwork, order supplies and equipment for efficient operations
- Analyze and evaluate profit and loss statements and recommend alternate courses of action
- Direct Purchasing Agent in beverage purchasing matters
- Solicit guest feedback by direct interaction and act immediately on guest complaints
- Maintain a neat, clean, safe, and comfortable work environment
- Ensure service equipment is handled safely and report mechanical problems
- Achieve corporate, property and departmental goals and maintain positive results
- Monitor budget to run the department efficiently
- Conduct service education programs and lead personnel performance
- Manage and supervise all beverage servers on all shifts
- Oversee recruitment, hiring, training, recognition, coaching, terminations and other personnel issues
- Develop and implement schedules based on customer activity
- Communicate regularly with employees about casino activities and events
- Perform payroll duties and maintain attendance records and personnel files
- Evaluate employee performance and provide feedback
- Ensure staff behavior and appearance comply with standards
- Provide exceptional customer service and maintain a professional work environment
- Meet attendance guidelines and adhere to company policies
- Attend necessary meetings and assist in other projects as directed
- Adapt duties, responsibilities and requirements as needed
- Work hours based on a 24-hour schedule.
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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