Beverage Manager

Oak Park, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $57,900.00 - $79,000.00

Benefits

Group medical

Dental Insurance

Vision Insurance

Life insurance

Flexible Spending Account (FSA)

Employee assistance program (EAP)

Paid Time Off

401k with Matching

Shift Differential

discretionary quarterly bonuses

Job Description

Wind Creek Chicago Southland is a prominent entertainment and hospitality establishment known for its vibrant casino and dynamic beverage venues. Situated in the Chicago Southland area, this destination offers guests a unique blend of excitement, luxury, and exceptional service. Wind Creek Hospitality, the company behind this well-regarded operation, focuses on creating memorable experiences through outstanding service and a commitment to maintaining a safe, inclusive, and professional environment. Adhering to policies of non-discrimination and a drug-free workplace, Wind Creek Chicago Southland positions itself as an employer of choice, offering career opportunities in a thriving, guest-centric setting. This is a full-time position within the beverage department, designed for a dedicated professional eager to lead and enhance beverage operations with a competitive salary range of $57,900 to $79,000 annually, influenced by experience and skillset.

The Beverage Manager role at Wind Creek Chicago Southland is integral to delivering a seamless and exceptional guest experience in the casino's beverage outlets. Reporting directly to the Director of Hospitality, this influential position encompasses a broad range of responsibilities including operational oversight, team leadership, and guest engagement. The Beverage Manager will oversee the daily functions of bars and service stations, ensuring that all beverage service areas operate efficiently while upholding high standards of quality and guest satisfaction.

A core responsibility involves developing and implementing training programs aimed at elevating customer service and beverage knowledge among team members. This role requires a hands-on leader who can motivate staff, manage schedules, and foster a positive work environment that reflects the company's enthusiasm for guest engagement and operational excellence. The manager will play a critical role in financial oversight, including budgeting, cost control, and profit and loss management, ensuring that all beverage operations contribute positively to the casino's overall performance.

In addition, the Beverage Manager will spearhead cocktail program development tailored to both the casino floor and banquet events, selecting product mixes that align with the property’s reputation for quality. Compliance with all applicable City, State, Federal, and Illinois Gaming Board regulations related to alcohol service is a mandatory aspect of this role. The position demands excellent communication skills and the ability to handle guest and team member concerns with composure and fairness.

The ideal candidate will have a significant background in beverage management within high-volume, multi-shift environments, demonstrating a proven track record of effective leadership and operational success. They will also possess the ability to innovate beverage marketing and promotion strategies that enhance the guest experience and drive revenue. The role often requires working varied hours and maintaining an Occupational Gaming License as stipulated by the Illinois Gaming Act. This dynamic position offers a challenging yet rewarding career path for a proactive Beverage Manager committed to excellence and guest satisfaction at Wind Creek Chicago Southland.

Job Requirements

High School diploma or GED
Bachelor’s Degree in Business or related field and two years supervisory experience in high-volume, multi-shift beverage outlets, or four years management experience in similar operations, or three years F&B supervisory experience with Wind Creek Hospitality
Ability to obtain BASSET or ServeSafe certification
Ability to lift and carry up to 40 pounds
Ability to maneuver through bars and service areas
Ability to work varied hours including weekends and holidays
Must have or be able to obtain an Occupational Gaming License and remain in good standing with the Illinois Gaming Board
Problem-solving and decision-making skills
Willingness to travel and participate in training
Excellent communication skills
Ability to work independently and collaboratively
Ability to manage guest and employee conflicts calmly
Experience with budget and financial data management
Must pass job interview including guest service audition

Job Qualifications

High School diploma or GED
Bachelor’s Degree in Business or related field and two years supervisory experience in high-volume, multi-shift beverage outlets
OR four years management experience in similar settings
OR three years supervisory experience in Food and Beverage with Wind Creek Hospitality
Extensive knowledge of beverage products and service techniques
Problem-solving and decision-making skills
Ability to obtain BASSET or ServeSafe certification after hire
Proven ability to develop and manage budgets
Excellent verbal and written communication skills
Ability to use computer-based time and attendance and POS systems
Ability to work independently and as part of a team

Job Duties

Identify and define operational needs within beverage areas and implement beneficial changes
Abide by all City, State, Federal, and Illinois Gaming Board requirements related to alcohol service
Develop and implement customer service and steps of service training programs
Oversee budget development, monitoring, and cost control
Manage scheduling to maximize service levels and productivity
Develop cocktail programs for casino floor and banquets including product selection
Interview, select, train, and mentor team members
Handle guest feedback and resolve service issues
Promote beverage operations and property through innovative methods
Maintain communication of daily promotions and events to staff
Undertake special projects and other duties as assigned