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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $10.70
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
Seneca Gaming Corporation is a renowned gaming and entertainment company that operates a series of casinos and resorts known for their exceptional guest experiences and dedication to quality entertainment. With a strong commitment to providing an immersive and enjoyable atmosphere, Seneca Gaming Corporation focuses on delivering excellent customer service, inclusive gaming opportunities, and a vibrant dining and beverage culture within its casino properties. The company prides itself on maintaining high standards of operation, regulatory compliance, and a welcoming environment for its guests and employees alike. As a major player in the gaming industry, Seneca Gaming Corporation offers a dynamic work... Show More
Job Requirements
- Must be 18 years of age or older upon employment
- High school diploma or its equivalency preferred
- Two years previous customer service experience preferred
- Must have outgoing friendly personality and a cheerful accommodating disposition
- Must adhere to the SGC Shoe policy for all Beverage Cocktail Servers
- Must possess excellent communication skills
- Ability to write routine correspondence and to speak effectively to the public employees and customers
- Must have the ability to deal effectively and interact well with the customers and employees
- Must have the ability to resolve problems conflicts in a diplomatic and tactful manner
- Must be able to stand walk and move through all areas of the casino
- Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers management employees and members of the business community in all situations
Job Qualifications
- Must have outgoing friendly personality and a cheerful accommodating disposition
- Must adhere to the SGC Shoe policy for all Beverage Cocktail Servers
- Must be 18 years of age or older upon employment
- High school diploma or its equivalency preferred
- Two years previous customer service experience preferred
- Must possess excellent communication skills
- Ability to write routine correspondence and to speak effectively to the public employees and customers
- Must have the ability to deal effectively and interact well with the customers and employees
- Must have the ability to resolve problems conflicts in a diplomatic and tactful manner
Job Duties
- Work in assigned area such as a dining room lounge or casino floor and pleasantly take beverage order from guests
- Present the beverage order to the bartender and write checks properly while waiting for the beverage to be prepared
- Present check to the guest accept payment and give change when necessary
- Maintain the server's station in a neat clean and sanitary condition at all times
- Be knowledgeable of casino promotions and events in order to provide answers to customer questions
- Inform customers of forthcoming special events and other facilities such as food service
- Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy
- Provide exceptional customer service to all patrons and communicate in a pleasant friendly and professional manner at all times
- Garnish drink orders at service area and deliver drinks to players
- Balance trays with drinks weighing up to ten pounds when full on one hand while serving with the other hand
- Circulate throughout designated station announcing cocktails and taking drink orders from customers
- Place drink orders at the service bar
- Reaching bending between players to serve drinks collecting empty glasses and cleaning ashtrays
- Keep service station clean and fully stocked by making coffee when necessary and refilling straw containers and other containers
- Walk continuously up and down short stairs or ramps
- Must be able to detect when a customer is too intoxicated and should no longer be served
- Clean up glasses in surrounding area at the end of shift
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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