Beverage Cocktail Server - PT

Buffalo, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $10.70

Work Schedule

Rotating Shifts

Standard Hours

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Job Description

Seneca Gaming Corporation is a renowned gaming and entertainment company that operates a series of casinos and resorts known for their exceptional guest experiences and dedication to quality entertainment. With a strong commitment to providing an immersive and enjoyable atmosphere, Seneca Gaming Corporation focuses on delivering excellent customer service, inclusive gaming opportunities, and a vibrant dining and beverage culture within its casino properties. The company prides itself on maintaining high standards of operation, regulatory compliance, and a welcoming environment for its guests and employees alike. As a major player in the gaming industry, Seneca Gaming Corporation offers a dynamic work environment that prioritizes teamwork, professionalism, and continuous growth opportunities for its workforce.

The role of Beverage Cocktail Server at Seneca Gaming Corporation is a vital part of the hospitality and service team within the casino and entertainment complex. This position demands a highly dedicated individual capable of providing fast, friendly, and courteous beverage service to customers across dining rooms, lounges, and gaming floor areas. The Beverage Cocktail Server is responsible for taking and delivering beverage orders efficiently, managing payment transactions accurately, and maintaining a clean and organized work station. This role also involves interacting with a diverse range of guests, answering questions about promotions and events, and ensuring compliance with company policies, including information security and responsible serving practices. Employees in this role must be physically capable of walking, standing, bending, lifting, and carrying for extended periods while maintaining a professional demeanor in a fast-paced and sometimes noisy casino environment. This position offers an hourly starting rate of $10.70, with compensation negotiable based on experience and education. The Beverage Cocktail Server will be expected to complete all required training programs within nine months of employment and adhere to a varying work schedule to meet the needs of the 24-hour operations of the casino.

Job Requirements

Must be 18 years of age or older upon employment
High school diploma or its equivalency preferred
Two years previous customer service experience preferred
Must have outgoing friendly personality and a cheerful accommodating disposition
Must adhere to the SGC Shoe policy for all Beverage Cocktail Servers
Must possess excellent communication skills
Ability to write routine correspondence and to speak effectively to the public employees and customers
Must have the ability to deal effectively and interact well with the customers and employees
Must have the ability to resolve problems conflicts in a diplomatic and tactful manner
Must be able to stand walk and move through all areas of the casino
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers management employees and members of the business community in all situations

Job Qualifications

Must have outgoing friendly personality and a cheerful accommodating disposition
Must adhere to the SGC Shoe policy for all Beverage Cocktail Servers
Must be 18 years of age or older upon employment
High school diploma or its equivalency preferred
Two years previous customer service experience preferred
Must possess excellent communication skills
Ability to write routine correspondence and to speak effectively to the public employees and customers
Must have the ability to deal effectively and interact well with the customers and employees
Must have the ability to resolve problems conflicts in a diplomatic and tactful manner

Job Duties

Work in assigned area such as a dining room lounge or casino floor and pleasantly take beverage order from guests
Present the beverage order to the bartender and write checks properly while waiting for the beverage to be prepared
Present check to the guest accept payment and give change when necessary
Maintain the server's station in a neat clean and sanitary condition at all times
Be knowledgeable of casino promotions and events in order to provide answers to customer questions
Inform customers of forthcoming special events and other facilities such as food service
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy
Provide exceptional customer service to all patrons and communicate in a pleasant friendly and professional manner at all times
Garnish drink orders at service area and deliver drinks to players
Balance trays with drinks weighing up to ten pounds when full on one hand while serving with the other hand
Circulate throughout designated station announcing cocktails and taking drink orders from customers
Place drink orders at the service bar
Reaching bending between players to serve drinks collecting empty glasses and cleaning ashtrays
Keep service station clean and fully stocked by making coffee when necessary and refilling straw containers and other containers
Walk continuously up and down short stairs or ramps
Must be able to detect when a customer is too intoxicated and should no longer be served
Clean up glasses in surrounding area at the end of shift