Beverage Cocktail Server - Full Time

Gulfport, MS, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $8.25 - $13.75

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Medical Coverage

401(k) matching

wellness programs

Paid Time Off

Annual performance bonus

Job Description

PENN Entertainment is a leading entertainment company renowned for its dynamic and fast-paced environment. With operations spanning 43 destinations across North America, the company specializes in integrated entertainment, sports content, and casino gaming experiences. PENN Entertainment offers online sports betting and iCasino through theScore Bet Sportsbook and Casino, which adds a modern digital dimension to its extensive portfolio. The company is dedicated to providing exceptional experiences to its guests while fostering career growth and development for its team members. They promote a culture that values fun, diversity, and sustainability, making it a thriving workplace for individuals passionate about entertainment and hospitality.

This particular role is designed for individuals who thrive in an engaging, social setting where excellent customer service is paramount. The position involves providing personalized and professional beverage service within the casino, interacting with guests to enhance their experience by using their names and resolving any service issues according to company guidelines. The role requires delivering fast, friendly, and efficient service, serving drinks, promoting casino events, and maintaining a clean and well-stocked workstation. Collaboration with coworkers such as bartenders, barbacks, and supervisors is essential to ensure a seamless service flow. Physical mobility and stamina are necessary to carry full trays and manage fast-paced environments often filled with noise and bright lights. This position is not just about serving beverages; it represents PENN Entertainment's commitment to being ambassadors of goodwill and enhancing customer satisfaction. The role integrates responsibility for monitoring guest consumption and adhering to established guidelines to maintain a safe and enjoyable atmosphere. This job offers a competitive compensation package with a base salary aligned with the candidate's skills and experience, additional wellness programs, 401(k) matching, medical coverage from day one, paid time off, and opportunities for career advancement. PENN Entertainment stands out not only as a purveyor of fun but also as a company deeply invested in its employees' well-being and professional growth.

Job Requirements

Must be at least 21 years of age
High school diploma or equivalent
Read, write legibly, understand and speak English
Excellent customer service and communication skills
Count money and change correctly
Know or is able to learn tray service, cocktail ingredients
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Must meet professional appearance standards as prescribed by company policy
Must be physically mobile with reasonable accommodation
Must be able to respond to visual and oral cues
Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time
Able to tolerate second-hand smoke, noise, bright lights
Able to work at a fast pace in often crowded/noisy environment
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Must successfully complete ServSafe Alcohol training certification course

Job Qualifications

High school diploma or equivalent
Excellent customer service and communication skills
Ability to read, write legibly, understand and speak English
Knowledge of or ability to learn tray service and cocktail ingredients
Must successfully complete ServSafe Alcohol training certification course

Job Duties

Provides personalized service and uses guest name
Resolves service problems according to guidelines
Serves as ambassador of goodwill while working and at customer and public relations functions
Appears in publicity photos
Promotes casino events and programs
Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests
Carries full trays on every round
Monitors guest consumption of alcohol and intervenes as needed according to guidelines
Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
Handles money according to procedure
Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
Maintains clean and stocked workstation