Beverage Cart Attendant

Coral Gables, FL, USA|Onsite

Job Overview

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Professional Development

Job Description

The Biltmore Hotel is a prestigious hospitality establishment known for its commitment to delivering exceptional guest experiences through refined service standards and a luxurious environment. As a renowned hotel in the industry, the Biltmore prides itself on combining traditional elegance with modern amenities to create an unmatched atmosphere for guests. The property features world-class accommodations, dining options, and recreational facilities, including a meticulously maintained golf course that caters to enthusiasts of all levels. The hotel’s dedication to excellence is reflected in its strictly enforced Biltmore Standards of Operations (BSOP), which ensure that every aspect of the guest’s stay is seamless and memorable.

The role of Cart Driver / Snack Shack Attendant at The Biltmore Hotel is vital in maintaining superior guest service on the golf course. This position focuses on delivering the highest levels of service and product knowledge to our guests as they enjoy their time on the green. The attendant is charged with the responsibility of operating the beverage and snack cart, assisting guests by providing refreshments and supplements during their game, and maintaining thorough knowledge of all food and beverage offerings. Enthusiasm and a positive, service-oriented attitude are essential qualities for success in this role, fostering both guest satisfaction and smooth teamwork with other hotel staff.

This position requires precision and attentiveness to detail, along with abiding by the Biltmore Standards of Operations for service sequence and quality. Attendants interact frequently with guests, offering beverages at regular intervals throughout the game and ensuring consistent attention to their needs. Maintaining cleanliness and organization of the cart and snack shack is also required to uphold high hygiene and presentation standards. Knowledge of golf course rules and the layout of all holes is crucial, enabling the attendant to assist guests effectively and provide accurate par lists when required.

Additionally, the role demands strong communication and service skills, including familiarity with liquor and wine selections, proper identification procedures, menu item preparation and presentation, and requisitioning products for inventory management. Attendants are encouraged to support co-workers as needed and promptly notify management of any guest or operational concerns. The position also involves physical demands such as lifting, standing, and moving for extended periods. Candidates must demonstrate professionalism, composure under pressure, and a genuine passion for guest service, making the Cart Driver / Snack Shack Attendant a key contributor to The Biltmore’s reputation for excellence in hospitality and golf course amenities. This is a full-time role requiring flexibility to work varied schedules including weekends and holidays in line with the hospitality industry’s dynamic environment.

Job Requirements

High school diploma
Minimum one year experience in fast paced guest food service environment
Must be able to speak, read, write and understand the English language
Must be able to compute accurate mathematical calculations
Must be able to provide legible communication and directions
Must be able to perform job functions with attention to detail, speed and accuracy
Must be able to prioritize and organize
Must be able to think clearly, remain calm and resolve problems using sound judgment
Must be able to follow directions thoroughly
Must understand guest’s service needs
Must be able to work cohesively with co-workers as part of a team
Must be able to work with minimal supervision
Must be able to maintain confidentiality of guest information and pertinent resort data
Must be able to use a computer keyboard and possess basic typing skills
Must possess moderate to advanced computer skills
Must be able to work in a dynamic and constantly changing environment
Must be adept to multitasking
Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
Must be able to stand, sit, or walk for an extended period of time or for an entire work shift
Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Must be able to use, carry, and operate all necessary office equipment using finger dexterity
Must be able to communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity
Must be able to visually look at a computer for extended periods of time
Must be able to adapt to moderate temperatures in the hotel environment
Must have valid US issued driver’s license

Job Qualifications

High school diploma
Minimum one year experience in fast paced guest food service environment
Ability to speak, read, write, and understand English
Ability to compute accurate mathematical calculations
Skill in providing legible communication and directions
Ability to perform job functions with attention to detail, speed, and accuracy
Ability to prioritize and organize
Ability to think clearly, remain calm, and resolve problems using sound judgment
Ability to follow directions thoroughly
Understanding of guest service needs
Ability to work cohesively with co-workers as part of a team
Ability to work with minimal supervision
Ability to maintain confidentiality of guest information and pertinent resort data
Basic typing skills and moderate to advanced computer skills
Ability to work in a dynamic and constantly changing environment
Adeptness to multitasking

Job Duties

Assist the guests with beverages throughout the game at least every 45 minutes
See guests twice on the front nine and twice on the back nine holes
Operate the beverage cart
Maintain and provide accurate par list
Have knowledge of rules of the golf course game
Maintain cart cleanliness
Have knowledge of all holes of the golf course
Consistently adhere to policies and procedures of The Biltmore as outlined in the BSOP’s
Assist co-workers in the performance of their responsibilities when necessary
Maintain the highest levels of sanitation and safety in the workplace