Bend Guest Services Coordinator
Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $21.30
Benefits
competitive salary
Part-time schedule
Flexible Hours
supportive work environment
Training and development opportunities
Job Description
Ronald McDonald House Charities of Central Oregon is a nonprofit organization dedicated to providing a supportive and compassionate home-away-from-home environment for families with children receiving medical treatment. Situated in Bend, this establishment offers families a comfortable, welcoming space where they can stay close to their hospitalized child and receive the essential resources and emotional support needed during challenging times. This organization embodies values of caring and community service, creating a culture centered on compassionate hospitality to improve the lives of families facing medical crises in the region.
The Bend Guest Services Coordinator role at Ronald McDonald House Bend is a part-time position requiring 10 to 15 hours per week and offers a competitive salary of $21.30 per hour. This position reports directly to the Guest Services Director and is integral in ensuring that all guest services are delivered with warmth and exceptional professionalism. The coordinator serves as a pivotal point of contact for guest families, hospital social workers, donors, volunteers, and community stakeholders. This role involves managing guest arrival and registration processes, supporting daily household operations, and maintaining the welcoming atmosphere that Ronald McDonald House Charities is known for.
The ideal candidate in this role will be a compassionate, detail-oriented team player who excels in customer service and is passionate about serving families in need. They will skillfully coordinate communication with hospital social workers regarding family referrals and placements while overseeing housekeeping duties to maintain cleanliness and orderliness. The coordinator will also manage the front desk operations, including answering phones, greeting guests, providing tours, and supporting volunteers. Additionally, handling donations, coordinating maintenance, and ensuring adherence to safety protocols and organizational policies are key components of the position.
This role provides a unique opportunity to work in a meaningful environment that fosters a supportive community spirit while allowing flexible part-time scheduling. The coordinator's contributions directly impact the comfort and well-being of families during difficult medical journeys, reinforcing the organization's commitment to compassionate hospitality. Candidates should have at least two years of experience in customer service or a similar role, exhibit strong communication and organizational skills, and demonstrate the flexibility to adapt to evolving policies and procedures. Working knowledge of basic computer applications such as email, Word, Excel, and database management is essential.
Ronald McDonald House Charities of Central Oregon values diversity, collaboration, and a shared dedication to supporting children and families. This role requires an enthusiastic, friendly individual who can maintain a positive attitude and contribute to a peaceful, home-like environment. The position also includes responsibilities such as inventory management, event support, maintaining safety protocols, and effective team communication. Overall, the Guest Services Coordinator plays a vital role in upholding the mission and values of Ronald McDonald House Bend, ensuring that every family feels welcomed, supported, and cared for throughout their stay.
The Bend Guest Services Coordinator role at Ronald McDonald House Bend is a part-time position requiring 10 to 15 hours per week and offers a competitive salary of $21.30 per hour. This position reports directly to the Guest Services Director and is integral in ensuring that all guest services are delivered with warmth and exceptional professionalism. The coordinator serves as a pivotal point of contact for guest families, hospital social workers, donors, volunteers, and community stakeholders. This role involves managing guest arrival and registration processes, supporting daily household operations, and maintaining the welcoming atmosphere that Ronald McDonald House Charities is known for.
The ideal candidate in this role will be a compassionate, detail-oriented team player who excels in customer service and is passionate about serving families in need. They will skillfully coordinate communication with hospital social workers regarding family referrals and placements while overseeing housekeeping duties to maintain cleanliness and orderliness. The coordinator will also manage the front desk operations, including answering phones, greeting guests, providing tours, and supporting volunteers. Additionally, handling donations, coordinating maintenance, and ensuring adherence to safety protocols and organizational policies are key components of the position.
This role provides a unique opportunity to work in a meaningful environment that fosters a supportive community spirit while allowing flexible part-time scheduling. The coordinator's contributions directly impact the comfort and well-being of families during difficult medical journeys, reinforcing the organization's commitment to compassionate hospitality. Candidates should have at least two years of experience in customer service or a similar role, exhibit strong communication and organizational skills, and demonstrate the flexibility to adapt to evolving policies and procedures. Working knowledge of basic computer applications such as email, Word, Excel, and database management is essential.
Ronald McDonald House Charities of Central Oregon values diversity, collaboration, and a shared dedication to supporting children and families. This role requires an enthusiastic, friendly individual who can maintain a positive attitude and contribute to a peaceful, home-like environment. The position also includes responsibilities such as inventory management, event support, maintaining safety protocols, and effective team communication. Overall, the Guest Services Coordinator plays a vital role in upholding the mission and values of Ronald McDonald House Bend, ensuring that every family feels welcomed, supported, and cared for throughout their stay.
Job Requirements
- Requires at least two years of work experience in customer service or similar position involving public interaction
- high school diploma required, some college coursework preferred
- excellent customer service skills
- ability to work as a team player
- enthusiastic with attention to detail
- strong verbal, written, and interpersonal communication skills
- basic computer proficiency including email, Word, Excel, and database management
- ability to handle multiple priorities under pressure
- good analytical and problem-solving skills
- flexible and adaptable to changing environments and policies
- possession of a valid driver's license and access to a vehicle
- ability to lift packages up to 30 pounds and stand for long periods during events
Job Qualifications
- High school diploma
- some college coursework preferred
- at least two years of customer service experience or similar role involving interaction with the public
- strong verbal, written, and interpersonal communication skills
- excellent customer service skills
- basic computer proficiency including email, Word, Excel, and database management
- ability to work well under pressure and handle multiple priorities
- good analytical and problem-solving skills
- flexibility to adapt to changing policies and procedures
- friendly and outgoing personality
- excellent listening skills
- team player
Job Duties
- Work closely with hospital social workers to coordinate family referrals and placement
- manage guest registration process: check in/check out, house tours and access to their rooms
- front desk management including answering phones, supporting volunteers, greeting families as they arrive, engaging with donors and community stakeholders
- assist with monthly inventory of house and office supplies
- housekeeping responsibilities including daily cleaning and turnover of family suites between guest stays
- cleaning of community kitchen, dishes, running dishwasher and putting dishes away
- cleaning of community areas within the house daily
- serve as a resource for families navigating transportation, neighborhood services, and family activities
- answer questions, accept, inventory and oversee donations and storage room organization
- coordinate maintenance and facility repairs as needed
- provide on-site support for all programs, activities and events with direction from Development Director and Chief Development Officer
- demonstrate commitment to compassionate hospitality principles
- ensure warm and welcome greeting to all families
- maintain positive and supportive communication to all constituents including hospital partners, donors, and vendors
- assure adherence to policies and processes to maintain safety and well-being of staff, volunteers, and guest families
- elevate issues and problems to Regional Director
- maintain proficiency in guest registration and management systems
- provide oversight and support to guests using kitchen and common areas
Job Criteria
Experience
No experience required
Job Location
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